Director, GTM Operations – Platforms

This is a fully remote position, open to applicants in Canada.

📋 Description

• Spearhead solutions and processes that drive go-to-market effectiveness, enhance seller productivity, and optimize the sales technology infrastructure.

• Manage sales support/deal desk, change management initiatives, and master data governance.

• Report directly to the VP of Revenue Operations.

• Lead a team of 20–25 professionals across various operational functions.

• Guide, mentor, and nurture operations professionals in areas including deal desk, data governance, and platform management.

• Build high-performing teams through effective hiring practices, performance management, and career development strategies.

• Propel the advancement of Salesforce, CPQ, and associated sales applications.

• Collaborate with IT to develop the GTM tools roadmap and spearhead CRM consolidation efforts.

• Advocate for the integration of AI/ML technologies across the sales technology stack.

• Manage global Deal Desk/Sales Support operations for pricing, quoting, contracting, and approvals.

• Optimize deal execution, shorten cycle times, and enhance seller productivity via automation.

• Lead structured enablement programs and change management initiatives for sales process and platform transformations.

• Supervise master data governance and establish standards for data management, integrity, compliance, reporting, and decision-making.

⛳️ Requirements

• Minimum of 8 years in Sales Operations or GTM Operations.

• At least 3 years of experience in leading teams.

• Proven track record of driving large-scale operational transformation within global sales organizations.

• Experience with CRM consolidation initiatives and CPQ implementation.

• Extensive knowledge of Salesforce and CPQ solutions.

• Experience in developing and executing a GTM tools roadmap in collaboration with IT.

• Demonstrated success in leading CRM consolidation and system migration efforts.

• Familiarity with AI/ML applications in sales or operations.

• Experience with modern analytics platforms such as Databricks and Power BI is advantageous.

• Proven experience managing a global Deal Desk function, including pricing, quoting, contracting, and approvals.

• History of reducing deal cycle times and enhancing seller productivity through automation and standardization.

• Experience leading structured change management programs with measurable adoption metrics.

• Strong expertise in master data governance, including data integrity, compliance, and reporting.

• Excellent leadership, coaching, career development, accountability, and cross-functional collaboration skills.

🏝️ Benefits

• Inclusive and diverse work environment.

• Reasonable accommodations for individuals with disabilities.

• Benefits and privileges available to employees (not specifically detailed).