Director, Global Account Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, mentor, and coach the Global Account Management team.

• Drive performance enhancement, capability development, and career advancement opportunities.

• Collaborate with the VP, Enterprise & Key Accounts to formulate and implement strategies for revenue growth, program optimization, and client satisfaction.

• Establish and nurture strategic relationships with clients.

• Act as the escalation point for senior stakeholders.

• Ensure structured engagement with clients through regular reviews, check-ins, and growth planning.

• Guarantee that KAMs/EADs implement organized account plans prioritizing revenue growth, retention, and program optimization.

• Promote the consistent application of account management frameworks, tools, and performance metrics.

• Work in collaboration with Operations, Finance, Sourcing, Marketing, and Commercial Operations.

• Identify opportunities for account growth and assist in proposals, cross-selling, and negotiations of client agreements.

• Monitor and report on team and client performance through scorecards, SLAs, and business reviews.

• Raise risks and initiate improvement plans.

• Utilize technology, data, and innovative solutions to enhance efficiency and client outcomes.

⛳️ Requirements

• 8+ years of experience in corporate travel, account management, or B2B client leadership.

• Minimum of 3 years in a managerial position.

• Proven track record of successfully leading, coaching, and developing high-performing account management teams.

• Strong skills in client relationship management, with experience in influencing senior stakeholders and fostering growth within complex accounts.

• Ability to convert vision into actionable strategies and measurable results.

• Extensive knowledge of the travel industry, market trends, and client requirements across Enterprise and Key account segments.

• Proficient in using account management tools, CRM systems, and performance dashboards.

• Capable of analyzing data to inform team decisions.

• Exceptional communication, negotiation, and presentation abilities.

🏝️ Benefits

• Choice of two medical plans.

• Two dental plans.

• Vision insurance.

• Flexible spending accounts (FSAs).

• Company-paid life insurance and AD&D.

• Optional additional life insurance and AD&D.

• Disability insurance.

• Paid parental leave.

• Paid time off.

• 401k Plan with company match.

• Discounted employee travel options.

• Access to LinkedIn Learning webinars and courses.

• Discounted pet insurance.

• Discounted auto, home, & renters insurance.

• May qualify for an incentive, commission, bonus, or discretionary bonus program based on company financial goals and individual performance.