Director, Fincrime Operations Excellence – UK/US

This is a fully remote position, open to applicants in United States.

📋 Description

• Perform a swift evaluation of the existing Fincrime operational landscape.

• Develop and execute standard operating procedures for alert triage, investigation summaries, regulatory reporting, and queue management.

• Create escalation paths, handoff protocols, coverage models, governance cadence, and operational infrastructure.

• Establish targets for queue health, SLAs, backlog thresholds, productivity metrics, and capacity models.

• Implement real-time monitoring dashboards for queues and spearhead productivity enhancement initiatives.

• Take ownership of the Fincrime case management platform and outline its product roadmap in collaboration with Product.

• Ensure comprehensive, auditable records of analyst decisions and maintain high data quality.

• Define and uphold standards for data entry and workflow discipline.

• Design and manage the quality control and quality assurance framework, covering scoring, sampling, CAPA, and reporting.

• Set baseline error rates and improvement targets across various control types.

• Guarantee leadership coverage across active time zones through structured shifts, handoffs, and asynchronous communication.

• Provide escalations and make critical decisions beyond regular business hours as necessary.

• Maintain queue health for TM alerts, screening hits, CRR reviews, and the SAR pipeline.

• Report on operational performance monthly to the Sr. Director and compliance stakeholders.

• Act as the principal operational representative in the biweekly Fincrime Product Review.

• Collaborate with Compliance on quality insights, readiness for regulatory examinations, and control attestation.

• Supervise direct reports and work closely with Product, Operations, and Compliance in a globally distributed team.

⛳️ Requirements

• Over 5 years of experience in operations management within a fast-growing fintech or regulated financial setting.

• Proven history of constructing operational foundations, including quality control frameworks and SOPs, from inception.

• Demonstrated success in identifying gaps or enhancements and driving their implementation.

• Direct experience in influencing internal tools to enhance efficiency.

• Experience in managing globally distributed teams across various time zones.

• Strong understanding of AML controls, including customer risk rating, sanctions screening, transaction monitoring, and fraud detection.

• Excellent analytical and diagnostic abilities for assessing operational health and prioritizing high-impact solutions.

• Clear and structured communication skills to align leadership across Product, Operations, and Compliance.

• Proficient in data analysis, capable of establishing essential metrics, and deriving actionable insights from complex quality and operational datasets.

• An inquisitive nature regarding AI and its applications in analysis, processes, and communications.

• Practical experience in utilizing AI tools.

• Strong AI literacy, encompassing prompting, evaluating AI outputs, and an understanding of the limitations of AI.

• Awareness of ethical and responsible AI usage, particularly concerning sensitive data, customer experience, and compliance.

🏝️ Benefits

• Remote-first culture with the flexibility to work from your home country.

• Unlimited annual leave.

• Comprehensive healthcare benefits.

• Employee discounts.

• Location-specific perks aimed at supporting your overall well-being.

• An environment and support system designed to help you thrive.