Director – Executive Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Design and oversee Fetch’s executive operating framework.

• Convert the company’s strategic objectives into mechanisms that promote leadership alignment, accountability, and execution.

• Maintain the definitive source of key business metrics, such as user counts, Customer Acquisition Cost (CAC), and Lifetime Value (LTV).

• Establish processes that guarantee the accuracy, consistency, visibility, and accountability of metrics.

• Create and refine leadership meetings, Quarterly Business Reviews (QBRs), offsite gatherings, agendas, pre-reads, and decision-making frameworks.

• Drive the deployment of Fetch’s Objectives and Key Results (OKR) framework and ensure alignment in team-level execution.

• Develop tracking systems, establish reporting cadences, and implement feedback loops.

• Collaborate with the Chief Operating Officer (COO) to integrate cross-functional inputs, insights, trade-offs, and recommendations.

• Identify operational gaps proactively and foster accountability among senior stakeholders.

• Monitor high-priority initiatives and lead selected cross-functional workstreams and decision-making frameworks.

• Create executive-ready briefs, presentations, and materials for both internal and external engagements.

⛳️ Requirements

• A minimum of 12 years of experience in operations, business operations, strategy, program leadership, or consulting roles within high-growth or complex environments.

• Demonstrated success in developing and scaling internal operating systems, including OKRs, executive cadences, and reporting infrastructures.

• Experience collaborating closely with C-suite executives and influencing alignment at senior levels.

• Strong analytical skills and an ability to take ownership of business metrics, reporting, and performance frameworks.

• Capability to convert ambiguity into structured, repeatable systems that facilitate execution.

• Outstanding communication skills with the ability to distill complex inputs into clear, actionable insights.

• High level of judgment, executive presence, and the ability to function as a trusted proxy for senior leadership.

• Proficiency in managing multiple high-priority initiatives with diligence, speed, and meticulous attention to detail.

• Bachelor’s degree or an equivalent combination of education and experience.

• Experience in developing business performance metrics within a high-growth company.

• Proven track record of implementing and operationalizing OKR frameworks at scale.

• Familiarity with board-level materials, corporate reporting, or data room governance.

• Background in consulting, Business Operations (BizOps), or similar systems-oriented settings.

• Experience in consumer technology, marketplace, or high-growth startup environments.

• An MBA or advanced degree is a plus.

🏝️ Benefits

• Equity for full-time employees.

• 401(k) plan with dollar-for-dollar matching up to 4% of eligible pay.

• Comprehensive medical, dental, and vision insurance plans, including coverage for pets.

• $10,000 annually in education reimbursement.

• Employee Resource Groups.

• Flexible Paid Time Off (PTO).

• Nine paid holidays.

• A week-long break at the end of the year.

• 14 weeks of fully paid parental leave.

• An additional six weeks of paid childbirth recovery leave for birthing parents.

• Flexible return-to-work schedule.

• One-time $2,000 Calvin Care Cash incentive for employees welcoming new family members.

• A flexible work environment with remote work options and provided hardware and software.