Director, Customer Success Operations – Armis, Veza

This is a fully remote position, open to applicants in New York.

📋 Description

• Oversee, coordinate, and direct business operations for the global Sales division.

• Manage high-level executive projects.

• Collaborate effectively across global functions and business teams.

• Direct operational tasks, including managing the global budget, creating operational dashboards, and evaluating communication activities.

• Partner with global sales leadership to propel special initiatives, foster organizational growth, and formulate strategies.

• Monitor KPIs and collaborate with leadership to ensure positive outcomes.

• Align strategies, objectives, and actions with sales leaders and company executives.

• Oversee special projects and events as required.

• Apply best practices and ensure operational excellence throughout the function.

• Convey priorities, activities, and results to teams and stakeholders effectively.

• Assist with presentation and reporting requirements for the Sales division.

• Establish annual goals and coordinate organization-wide objectives with the leadership team.

• Provide quarterly performance updates.

• Champion and uphold the team's and company's purpose and culture.

⛳️ Requirements

• Proven experience in leveraging or critically evaluating the integration of AI into work processes, decision-making, or problem-solving.

• Over 10 years of relevant professional experience.

• Previous experience in operational roles, encompassing project and budget management.

• Demonstrated success in achieving business and organizational results.

• Exceptional leadership and influencing capabilities.

• Capability to work collaboratively and cross-functionally.

• Strong people management skills and experience.

• Ability to cultivate robust, diverse, high-performing teams.

• Capacity to inspire others, foster collaboration, and resolve conflicts among diverse stakeholder groups.

• Understanding and fulfillment of internal or external customer requirements.

• Problem-solving aptitude and entrepreneurial mindset.

• Excellent business judgment with the ability to grasp the broader perspective and prioritize effectively.

• Strong verbal and written communication skills.

• Proficiency in managing change and ambiguity with a proactive approach.

• Ability to excel in a fast-paced global environment.

• High energy, a strong work ethic, disciplined execution skills, and a commitment to achieving results.

🏝️ Benefits

• Equity (when applicable).

• Variable/incentive compensation.

• Health plans.

• Flexible spending accounts.

• 401(k) Plan with company match.

• Employee Stock Purchase Plan (ESPP).

• Matching donations.

• Flexible time away plan.

• Family leave programs.

• Flexible or remote work options.