This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Take charge of the global strategy and operational framework for Customer Solutions & Success across various regions.

• Lead a team of Directors and Senior Managers, fostering a robust and scalable leadership pipeline.

• Define how Ookla engages with customers throughout the solution lifecycle—from pre-sales value demonstration to adoption, renewal readiness, and expansion.

• Establish and govern global standards for value articulation, technical storytelling, and solution demonstration.

• Oversee shared engagement models with Network Intelligence and Services to ensure effective, high-impact coverage, collaborating with Services for implementation and delivery execution.

• Collaborate with Sales, Product, Engineering, and Executive Leadership to align customer strategy with company objectives.

• Serve as the voice of the customer and the market at the executive level, influencing roadmap, investment, and go-to-market strategies.

• Foster measurable outcomes in retention, expansion enablement, customer advocacy, and long-term value realization.

⛳️ Requirements

• Over 18 years of experience in Telco, ISP, or enterprise-level technology sectors, covering customer success, solutions, or go-to-market leadership roles, with close collaboration with services organizations.

• Proven success in scaling global or multi-regional customer-facing organizations.

• Strong credibility in telecom, connectivity, or data-driven technology platforms.

• Demonstrated capability to influence executive stakeholders and navigate through complexity and change.

• A strong strategic mindset coupled with operational discipline.

• Experience in defining and scaling customer engagement models, success frameworks, and standards for value demonstration.

• A genuine passion for building high-performing organizations that achieve measurable customer outcomes.