Director, Customer Partner – Consumer & Travel

This is a fully remote position, open to applicants in Minnesota, +1 more state.

📋 Description

• Formulate and implement account strategies aimed at expanding and retaining Kyndryl’s most crucial accounts.

• Create new opportunities and broaden existing engagements into larger scopes and innovative capabilities.

• Promote new offerings while minimizing losses to maximize renewal rates.

• Manage the account P&L, ensuring customer satisfaction, compliance, and integrity.

• Establish and nurture relationships with C-suite decision-makers.

• Collaborate with sales team members throughout the entire process from prospecting to closing deals.

• Develop go-to-market pipelines in partnership with collaborators.

• Leverage industry knowledge and best practices to deliver innovative solutions.

• Identify and assess opportunities for customized customer services.

• Uphold excellence and integrity in account management.

• Revamp account management practices for improved efficiency.

⛳️ Requirements

• Proven experience in managing account P&L.

• Expertise in Travel & Transportation sectors.

• Comprehensive understanding of business and technology trends along with industry best practices.

• Demonstrated experience in overseeing the sales process from start to finish.

• Track record of driving revenue growth, managing costs, and understanding profitability, trends, and risks.

• Open-minded and empathetic approach towards customer relationships.

• Bachelor's degree or Master’s degree (preferably).

• Prior sales experience in technical solutions (preferably).

🏝️ Benefits

• Discretionary annual bonus program based on performance.

• Medical and dental coverage.

• Disability benefits.

• Retirement benefits.

• Paid leave.

• Paid time off.

• Hybrid-friendly workplace culture.

• Be Well programs focused on financial, mental, physical, and social well-being.

• Career path tools and personalized development objectives.

• Continuous feedback mechanisms.

• Certification opportunities with Microsoft, Google, and Amazon.

• Coaching and hands-on learning experiences.