Director, CRM Sales

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Assemble a team of direct CRM Account Executives to accelerate new business sales growth in the region.

• Develop and implement a regional sales strategy in collaboration with Sales Operations, including assessment of the competitive landscape and regional presence and strengths.

• Participate in territory planning, relationship building, and opportunity identification.

• Drive revenue growth by supporting and assisting Field Sales Teams in closing deals.

• Recruit, coach, and mentor team members to enhance their skills.

• Create territories and quotas for the sales team while communicating performance expectations clearly.

• Oversee and provide accurate forecasts and pipeline reports to the business.

• Meet and exceed annual sales targets on both a quarterly and yearly basis.

• Effectively engage in C-level meetings to comprehend customer business needs.

• Establish and maintain productive relationships with Solution Consulting, Business Units, Professional Services, Marketing, partners, and the ServiceNow executive leadership team.

• Retain and expand the existing customer base through regular non-sales engagement activities.

⛳️ Requirements

• Proven experience in leveraging or critically assessing how to integrate AI into work processes, decision-making, or problem resolution.

• Significant history of achieving new business sales success.

• Strong presentation and negotiation abilities within the industry and at the C-level.

• Demonstrated success in recruiting, coaching, and managing a high-performing sales team.

• Exceptional strategic thinking, analytical, and financial planning skills to meet and surpass quotas and objectives.

• Accountability for precise CRM reporting, including current and future quarterly forecasts and opportunity assessments.

• Experience in driving sales processes and fostering effective working relationships with Sales Operations.

• Capability to grasp the broader context and business drivers surrounding IT.

• Ability to cultivate long-term strategic relationships at the senior level.

• Competence to adapt and thrive within a rapidly changing and evolving environment.

• Strong business and financial insight.

• Experience in building self-motivated sales teams that prioritize collaboration, enthusiasm, and exceptional performance.

• Ability to advocate for and develop top performers, coach the team and themselves, and appropriately upgrade talent.

• Established partner relationships and networks.

• Capability to enhance revenue streams and territory development through the partner ecosystem.

• Responsibility for successful pipeline generation activities initiated by marketing or the partner community.

🏝️ Benefits

• Equity (when applicable).

• Variable/incentive compensation.

• Health plans.

• Flexible spending accounts.

• 401(k) Plan with company match.

• Employee Stock Purchase Plan (ESPP).

• Matching donations.

• Flexible time away plan.

• Family leave programs.