Director, CRM Insights

This is a fully remote position, open to applicants in Texas.

📋 Description

• Lead the strategy, roadmap, and implementation for transforming Legends' CRM into an integrated data solution.

• Establish the long-term vision and organizational framework for automated system-to-system data flow.

• Collaborate with Technology, Insights, and Data Engineering on integrations, data pipelines, and APIs, including MCP connections.

• Assess, pilot, and implement AI tools along with coding or scripting automation.

• Manage daily operations of Salesforce.com administration, ensuring data integrity, user management, and customization.

• Spearhead the current-state CRM strategy and Salesforce.com integrations.

• Identify opportunities for process enhancements and execute improvements in Salesforce.com and successor data solutions.

• Create and sustain reporting and analytics.

• Provide training and support to users while developing documentation and training resources.

• Supervise CRM administration, facilitate executive stakeholder adoption, and provide ongoing support.

• Design reports, object layouts, and process flows.

• Assist in client-level Salesforce best practices implementation and utilization.

• Lead collaborations with third-party vendors involved in CRM and data ecosystem projects.

⛳️ Requirements

• At least 7 years of experience with Salesforce.com, including roles as a CRM administrator, developer, or manager.

• Proven experience in leading data or systems migration and modernization projects.

• Practical experience with AI-based tools and proficiency in coding or scripting languages such as Python or JavaScript.

• Knowledge of Model Context Protocol (MCP) or similar frameworks.

• Strong project management capabilities.

• Exceptional communication and collaboration skills.

• Ability to engage with cross-functional teams and executive leadership.

• Salesforce.com certifications are advantageous.

• Experience with AI-coding platforms like Claude Code or Codex is a bonus.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• Disability insurance

• Paid vacation

• 401k plan

• Equal Opportunity/Affirmative Action employer