Director, Crisis Simulations

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Take ownership of the global tabletop delivery process from start to finish, encompassing intake, scheduling, scenario design, facilitation, after-action reporting, and follow-up.

• Ensure that every tabletop is executed in accordance with client entitlements, agreed service levels, and regional specifications.

• Personally facilitate flagship, board-level, and intricate multi-party tabletops.

• Create and uphold a unified global methodology, scenario library, templates, and quality benchmarks.

• Collaborate with Cyber Services leadership to develop executive, technical, multi-team, and sector-specific offerings and pricing.

• Work in partnership with brokers, underwriters, and account teams to convert retainer tabletop clients into paid follow-on engagements.

• Oversee the management of the growth budget within established parameters, addressing hiring, coaching, marketing, events, and media.

• Lead, mentor, and develop the crisis simulation team across the Americas and International regions.

• Expand the team in accordance with paid tabletop revenue and the agreed growth guidelines.

• Establish a development pathway from Incident Management to RMO tabletops and paid tabletops.

• Facilitate capacity support between Incident Management and the crisis simulation team during peak delivery periods and incident surges.

• Enhance language and regional coverage.

• Elevate the practice's profile through conferences, industry gatherings, media appearances, and published thought leadership.

• Drive practice-level marketing efforts alongside the Client Experience and Marketing teams.

• Position the practice as the leading cyber crisis-simulation capability for the broader Zurich group, including Zurich Resilience Services clients.

• Prepare the practice to conduct exercises funded by any future Zurich retainer and incorporate crisis-resilience specialists.

• Monitor delivery, client satisfaction, paid revenue, conversion rates, team growth, retention, utilization, and Growth Budget returns.

⛳️ Requirements

• Extensive hands-on experience in cyber incident response and crisis management, preferably in a digital forensics and incident response or insurer-backed incident response setting.

• Demonstrated history of designing and facilitating tabletop exercises for technical teams, executive committees, and boards.

• Experience in leading and developing a client-facing team across various regions.

• Commercial experience in building, pricing, and marketing a service offering while managing a revenue line.

• Familiarity with working alongside insurers, brokers, and the cyber insurance ecosystem.

• Executive presence and exceptional facilitation skills, with confidence in presenting to boards, media, and conference audiences.

• An entrepreneurial mindset paired with financial discipline and a focus on investment that drives measurable growth.

• Strong emphasis on methodology and quality, with the capability to convert specialist expertise into repeatable offerings.

• Willingness and ability to collaborate with colleagues and direct reports across global time zones, from UTC -7 to UTC +10.

• Openness to international travel.

🏝️ Benefits

• Competitive salary and bonus.

• Flexible working arrangements.

• Generous leave policies, including 3 months of paid parental leave.

• 100% coverage of employee-only insurance premiums (healthcare, dental, and vision).

• Up to 5% matched 401k contribution.

• Opportunities for career advancement and continuous training.

• Participation in industry conferences and events.