Director – Corporate Security Center of Excellence

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Direct the Corporate Security Center of Excellence, establishing governance, operational routines, standards, and priorities.

• Convert Bank and Corporate Security goals into operational expectations, improvement initiatives, and quantifiable outcomes.

• Collaborate with senior and executive leadership, security stakeholders, associates, and vendors to synchronize activities and address performance gaps.

• Deliver clear status updates on key initiatives and significant issues.

• Create and uphold a vendor-management framework for security service providers.

• Determine vendor performance expectations and review procedures; oversee SLAs, contractual obligations, deliverables, quality, responsiveness, and execution.

• Document, escalate, and rectify vendor performance issues.

• Define, implement, document, and sustain security team practices, procedures, controls, and operational expectations.

• Monitor compliance and evaluate process effectiveness through data analysis, observations, stakeholder feedback, and structured assessments.

• Enhance security processes, execute changes, and promote adherence across Corporate Security and partner divisions.

• Establish performance metrics and management routines for daily, weekly, and monthly security operations.

• Generate reports and analyses to uncover trends, emerging risks, service gaps, root causes, and opportunities for improvement.

• Assign, monitor, and uphold corrective actions.

• Lead, develop, and manage the performance, training, and assessment of assigned COE staff.

• Clarify roles and decision-making authority, foster accountability and collaboration, and enhance team capabilities.

• Prepare department budget forecasts and maintain financial reporting for executive management.

• Identify cost-reduction opportunities and present business cases for savings initiatives.

• Manage and mitigate operational risks, develop security programs, and ensure compliance with relevant laws and regulations.

• Provide guidance on complex and escalated security issues.

⛳️ Requirements

• Bachelor's Degree and 8 years of experience OR High School Diploma or GED/Equivalent and 12 years of experience in Program Management, including leadership experience.

• Capability to establish and lead a performance-oriented Center of Excellence encompassing vendor governance, process management, operational metrics, and continuous improvement.

• Skill in defining significant leading and lagging indicators, translating operational data into actionable insights, and establishing efficient daily, weekly, and monthly performance routines.

• Strong skills in stakeholder engagement, listening, facilitation, and change leadership.

• Ability to gain acceptance of standard practices across teams and influence results without relying solely on direct authority.

• Proven ability to manage vendor performance in line with service-level agreements and contractual obligations.

• Capability to address vendor underperformance and enhance service quality and value.

• Current knowledge and understanding of emerging risks, changes in the legal landscape, standards, and regulations.

• Willingness to travel, including overnight stays for multiple days at a time.

🏝️ Benefits

• Competitive, thoughtfully designed benefits program focused on quality.

• Opportunities for professional development and talent learning.

• Flexibility to work remotely within North Carolina.

• Travel opportunities, including overnight trips for multiple days at a time.