Director, Consulting Services – FSI

This is a fully remote position, open to applicants in New York.

📋 Description

• Lead the North America Services Financial Services Industry team.

• Take ownership of regional profit and loss (P&L), revenue, bookings, margin, and utilization objectives.

• Oversee sales and delivery across Consulting, Training, and Technical Account Management practices.

• Manage all projects and resources under your supervision.

• Strategically position Red Hat Services utilizing a solutions-focused sales approach.

• Collaborate with delivery leaders and architects on regional strategies and joint account planning.

• Assist sales teams in reaching financial targets and Red Hat subscription objectives.

• Establish and nurture relationships with key customers while ensuring service quality is monitored.

• Define business development and growth strategies in conjunction with sales management and architects.

• Lead services initiatives, define solution scopes, and provide executive oversight on delivery.

• Offer thought leadership in services and ensure cross-functional alignment.

• Achieve regional business objectives, financial targets, billable utilization metrics, and customer delivery goals.

• Maintain the regional services hiring strategy and ensure timely fulfillment of positions.

• Implement strategic objectives such as digital transformation, container adoption, collaboration with SIs and partners, and related offerings.

• Manage rates, project costs, contract terms, and other commercial considerations.

• Provide financial reports along with revenue and bookings forecasts.

• Ensure accurate revenue recognition.

• Establish and uphold consistent operational standards and procedures.

• Maintain capacity plans and develop team competencies and partner networks.

• Build relationships with partners, SIs, and OEMs, while expanding the services delivery partner network.

⛳️ Requirements

• Candidates must reside in a state where Red Hat is registered to conduct business.

• Proven experience in developing and leading a cross-functional, region-wide team.

• Experience in management within a matrixed environment.

• Over 10 years of experience in a service delivery role.

• A successful history of holding a leadership role within a services organization.

• Demonstrated direct sales experience.

• A track record of driving services business development, solution selling, and leading teams to meet revenue targets.

• In-depth knowledge of the software business professional services model, including P&L responsibility and margin and utilization objectives.

• Ability to engage in sensitive one-on-one conversations with discretion.

• Skill in effectively communicating sensitive or contentious messages.

• Understanding of the interplay between services, sales, customer success, engineering, and support teams.

• Excellence in guiding and delivering presentations for customers, the general public, and internal audiences.

• Strong communication skills aligned with Red Hat’s messaging style and perspective.

• Extensive knowledge and solid operational experience with IaaS and PaaS services, operations management and automation, agile methodologies, and DevOps.

• A strong passion for open source, software, tooling, and automation.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• Flexible Spending Account for healthcare and dependent care.

• Health Savings Account for high deductible medical plans.

• Retirement 401(k) plan with employer matching.

• Paid time off and holidays.

• Paid parental leave for all new parents.

• Leave benefits including disability, paid family medical leave, and paid military leave.

• Employee stock purchase plan.

• Family planning reimbursement.

• Tuition reimbursement.

• Transportation expense account.

• Employee assistance program.