Director, Commercial Analytics – Insights

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Take ownership of the Renewal Ready Data standard, which includes the framework for data readiness assessment, profiling, cross-system validation, Gainsight entity mapping, remediation backlog, and the Readiness Decision gating for each Atlas implementation.

• Lead and enhance the Renewal MetricOS, which encompasses GRR, NRR, ARR, cohort retention, as well as downsell and expansion mechanics.

• Provide renewal performance insights and QBR analytics during executive customer discussions with CCOs, VP of Revenue Ops, and data leaders.

• Convert KPI definitions and reporting console metric requirements into FDE engineering product specifications.

• Act as a bridge between analytics and product development.

• Identify leading and lagging renewal performance signals at the portfolio level and suggest actions to Delivery Leaders.

• Oversee the Data Analyst team and manage analyst capacity and workload planning in alignment with pipeline demands and implementation timelines.

• Maintain and grow the proprietary benchmarking library.

• Occasionally travel for customer diagnostic kickoffs, executive readouts, QBR presentations, team meetings, training, or company events.

⛳️ Requirements

• Over 10 years of relevant experience.

• A Bachelor’s degree in a quantitative or business discipline, or a combination of education and experience that is equivalent.

• Experience in owning data readiness or data quality frameworks within a SaaS implementation or managed services environment.

• Profound understanding of subscription and recurring revenue metrics, including GRR, NRR, ARR, cohort retention, downsell, and expansion mechanics.

• Ability to communicate quantitative insights at the executive level, including presenting findings to CCOs, VPs of Revenue Ops, and CFOs, and justifying methodologies under commercial scrutiny.

• Experience managing an analyst team with capacity planning aligned to variable, pipeline-driven demand.

• Background in renewals, customer success, or subscription operations.

• Familiarity with data quality or preparation tools such as Alteryx, dbt, Great Expectations, Data Sentinel, or similar.

• Adeptness with Gainsight and Salesforce sufficient to design KPI frameworks and verify source data integrity.

• Experience with benchmarking libraries or peer comparator datasets within a consulting or managed services framework.

• Exposure to performance-based or gainshare commercial models and BPO delivery structures.

🏝️ Benefits

• Performance-based commission.

• Participation in Gainsight’s equity program.

• Fully covered medical premiums for employee-only coverage.

• Flexible PTO policy.

• 401(k) retirement plan.

• Dental and vision insurance coverage.

• Options for remote work.

• $10,000 lifetime fertility stipend.

• Access to coworking spaces globally.

• Dedicated Recharge Holidays — one long weekend each quarter.

• Opportunities for mentoring and career development.