Director, Client Success – Revenue Cycle

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Engage throughout the entire client lifecycle, encompassing sales, implementations, project launches, business reviews, and identification of cross-sell opportunities.

• Supervise Client Success initiatives for assigned clients.

• Collaborate with EnableComp leadership to fulfill responsibilities in a timely and professional manner.

• Act as an ambassador for a dynamic, detail-oriented, and supportive team.

• Oversee KPI metrics, customer surveys, scoring, and objectives for client retention.

• Monitor client performance objectives and carry out regular status and progress evaluations.

• Create and present monthly and quarterly client reporting packages.

• Work alongside internal teams to develop client-specific strategies, action plans, resolve issues, maximize revenue, and explore cross-sell opportunities.

• Partner with IT and Product Support for file corrections, updates, and automation tasks.

• Organize and participate in client meetings and conference calls.

• Prepare agendas and presentation materials, compile meeting summaries, and produce deliverables.

• Support Implementation with process updates and oversee post-implementation client deliverables.

• Manage client commitments and strive to maintain customer satisfaction.

• Attend internal client account review meetings.

• Exercise independent judgment and discretion in various situations.

• Perform additional duties as needed.

⛳️ Requirements

• Bachelor’s Degree in Business, Sales/Marketing, or a related field.

• 7–10 years of proven account management experience within the healthcare technology sector, particularly in hospital revenue cycle management.

• A combination of education and experience may be considered.

• Preferred experience with claims billing and IT/EDI systems.

• Familiarity with CRM software, particularly Salesforce.com.

• Proficient in MS Office applications, including Word, Excel, and Outlook.

• Strong presentation skills for effectively communicating analytics, results, and ROI.

• Client-service orientation is essential.

• Capable of working independently while also collaborating with internal departments and leadership.

• Excellent written and verbal communication abilities.

• Experience in managing high-pressure situations and challenging conversations.

• Strong analytical and problem-solving capabilities.

• Ability to manage competing priorities and exhibit adaptability.

• Willingness to travel up to 30% of the time.

🏝️ Benefits

• Opportunities for professional growth and development.

• Access to tools, resources, and support aimed at career advancement.

• A culture that reflects a Top Workplaces company environment.

• Commitment to being an Equal Opportunity Employer.