Director, Client Success – Periop

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, mentor, and cultivate a team of Client Success Partners.

• Oversee team performance in relation to NPS, client health metrics, referenceability, and targets for expansion and renewal.

• Serve as a point of escalation for intricate client issues while nurturing executive-level relationships.

• Take ownership of the strategic health and success of the Perioperative and PCC client portfolio.

• Manage contractual performance guarantees and outcomes based on platform benchmarks.

• Create and implement account-level strategies aimed at securing client outcomes and optimizing solution ROI.

• Hold the CSP team and client stakeholders accountable for success plans, platform adoption, and operational enhancements.

• Advocate for Qventus’s value proposition and effectively communicate how its AI platform achieves superior results.

• Promote expansion and cross-sell opportunities by identifying new use cases and business scenarios.

• Ensure client renewals by showcasing measurable value and establishing executive-level reference accounts.

• Navigate complex client political landscapes and varied personalities at executive, clinical, and IT levels.

• Collaborate with Product, Engineering, Sales, and Delivery teams to translate client requirements into product enhancements and ensure successful deployment.

⛳️ Requirements

• Over 7 years of experience in Strategic Account Management, Consulting, or Client Success within an enterprise healthcare SaaS or technology organization.

• More than 3 years of experience in directly managing and leading a client-facing or consulting team.

• Proven track record of coaching diverse work styles and career aspirations while providing supportive, constructive feedback to enhance team performance.

• Demonstrated ability to manage a substantial book of business, achieving high net retention and expansion goals.

• Extensive domain knowledge of healthcare operations, particularly in Perioperative Services and/or Patient Flow/Care Coordination.

• Expert-level proficiency in navigating complex health system structures, politics, and decision-making processes.

• Experience in competitive selling or positioning against EMR vendors like Epic or Cerner.

• Ability to effectively articulate the value of a purpose-built, best-of-breed SaaS solution.

• Outstanding communication and presentation skills.

• Capacity to convey complex technical and operational information to executive audiences.

• Employment is contingent upon the satisfactory completion of a pre-employment background investigation and drug test.

🏝️ Benefits

• Open Paid Time Off.

• Paid parental leave.

• Professional development opportunities.

• Wellness stipend.

• Technology stipend.

• Generous employee referral bonus.

• Employee stock option awards.