Director, Client Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee client performance to guarantee adherence to Client Success standards.

• Employ KPI tools and analytics to track, report, and enhance visibility into the performance and well-being of both internal and external clients.

• Mentor designated Managers in Client Success to ensure they effectively manage clients and meet or surpass expectations.

• Organize and facilitate regular face-to-face meetings with clients and the CRM.

• Proactively assess client outcomes to identify issues related to the revenue cycle and client success.

• Collaborate with Operations, Business Services teams, and leadership to execute solutions.

• Address and resolve client issues promptly.

• Support the implementation team and the Manager of Client Success with onboarding new clients and handling expansion implementations.

• Ensure adherence to relevant healthcare and security regulations and promote compliance among staff.

• Guide, mentor, and assist in the professional development of assigned Client Success team members.

• Execute special projects and fulfill other assigned responsibilities.

⛳️ Requirements

• High School Diploma or GED is required.

• A Bachelor’s Degree in business, healthcare management, or a related field is preferred.

• Minimum of five (5) years of experience in healthcare, revenue cycle management, or a related field.

• Basic knowledge of medical billing and terminology.

• Capability to read, comprehend, and apply state and federal laws, regulations, and policies.

• Proficient in communicating with various personalities in a respectful, mature, and professional manner.

• Ability to adapt and collaborate in a dynamic and fast-paced environment.

• Commitment to delivering high-quality service with meticulous attention to detail.

• Understand and adhere to company policies and procedures.

• Demonstrated strong leadership and management abilities to inspire, motivate, and set expectations for team members.

• Excellent skills in developing and delivering presentations.

• Solid knowledge in revenue cycle management, accounting, and/or finance.

• Exceptional customer service and client-facing skills.

• Strong judgment and problem-solving capabilities.

• Proficient oral, written, and interpersonal communication skills.

• Strong time management, organizational, and decision-making abilities.

• Proficient in Outlook and revenue cycle management software or equivalent workflow management tools.

🏝️ Benefits

• Performance-based incentive plan.

• Discretionary incentive bonus in line with company policies.

• Referral bonus for recommending a friend.

• Reasonable accommodations for qualified individuals with disabilities.

• Remote work arrangement available.