Director – Client Service Professional

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead projects from client acquisition through to final project delivery.

• Supervise client service teams across various client engagements.

• Manage, develop, train, and mentor team members.

• Build and nurture working relationships with both internal and external clients.

• Identify and seek opportunities for new and innovative services.

• Retain and acquire new clients, including cross-selling the firm’s comprehensive range of client services.

• Communicate with project stakeholders regarding technical enhancements and process improvements.

• Utilize extensive knowledge of IT security and frameworks such as NIST, ISO, PCI DSS, HIPAA, CMMC, and FFIEC.

• Conduct IT and information security risk and compliance assessments, PCI engagements, IT audits, cybersecurity testing, operational gap analyses, and offer remediation recommendations.

⛳️ Requirements

• Possession of at least one Security, Risk, or IT certification (e.g., CRISC, CISA, CISM, CISSP, or ISO 27001).

• A minimum of an associate's degree (AS) is required.

• At least eight years of experience in the areas of Cyber Security, Information Assurance, and IT Audit.

• Experience in the fields of Enterprise Risk or Compliance is necessary.

• Capability to manage and prioritize multiple tasks effectively.

• Ability to provide mentoring and leadership to junior team members.

• Expertise in compliance with regulatory, privacy, international laws, and statutory requirements.

• Proficiency in risk management frameworks, maturity models, and enterprise IT security risk methodologies.

• Knowledge in governance related to vendor management, policy frameworks, control design, and security architecture.

• Strong understanding and documented hands-on experience with audits and attestation engagements such as PCI DSS, SSAE18, CMMC, NIST CSF, ISO27001, etc.

• Preferred: experience delivering presentations at the Board level, including public speaking on IT and Cybersecurity topics.

• Preferred: skill in writing executive-level reports and technical documentation.

🏝️ Benefits

• Remote work opportunities available; candidates may reside anywhere in the US.

• Flexible scheduling options.

• Summer hours with Flex Friday scheduling available based on firm policy and business requirements.

• Access to mentoring and training programs.

• A variety of work experiences and opportunities to engage with more compelling issues.

• Clear pathways to partnership within the firm.

• Commitment to equal treatment and opportunity for all individuals.

• An inclusive workplace environment.