AI Services Lead – Client Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the activation process for newly acquired Anthropic-focused accounts.

• Manage the complete delivery process for accounts while proactively identifying technical and delivery risks.

• Develop and sustain account plans along with use-case backlogs.

• Transform pilots or workshops into extensive, multi-phase AI transformation initiatives.

• Provide counsel to senior client stakeholders regarding AI and data roadmaps.

• Collaborate with Anthropic’s field team and internal Sales, Marketing, and Delivery leadership to spot, shape, and finalize expansion opportunities.

• Offer strategic leadership during executive meetings, quarterly business reviews (QBRs), and roadmap discussions.

• Mentor team members while promoting a culture of learning, feedback, and continuous improvement.

• Contribute to the development of internal playbooks, account planning frameworks, and reproducible AI and data delivery methodologies.

• Share best practices and insights from clients to enhance phData’s engagement model and delivery excellence.

⛳️ Requirements

• 6–10+ years of experience in a hybrid delivery/sales position within consulting or professional services, with accountability for scoping service engagements and ensuring project success; alternatively, direct accountability for strategic account growth and executive engagement.

• Proven experience in managing both delivery quality and account growth within the same engagement.

• A history of scoping and successfully delivering service engagements ranging from $50K to $1M.

• Experience in formulating account plans and roadmaps that transition a single pilot into a wider rollout.

• Ability to step into an account shortly after it is secured and take immediate ownership of activation and expansion.

• Excellent relationship-building skills with senior client stakeholders and a proven track record of becoming a trusted advisor to CIOs, CTOs, or CDOs.

• Capability to structure complex problems and lead them to resolution within a matrixed environment.

• Willingness to travel up to 50% depending on client requirements.

• Hands-on competency in AI/data sufficient to identify use cases and delivery risks for agentic AI/LLM and data solutions, including RAG, MCP-style servers, agent orchestration, evaluations, and data architecture.

• Direct experience with Anthropic (Code, Cowork, or Enterprise) or a similar LLM/agentic AI platform.

🏝️ Benefits

• Remote-First Work Environment.

• 401k plan with company match.

• Dental and Vision insurance.

• Home Office Equipment Stipend.

• Annual stipend for Learning and Development.

• Competitive compensation.

• Flexible PTO plan plus 10 Holidays.

• Engaging projects, mentorship, and structured development pathways.

• Supportive, high-performing global team.

• Inclusive environment and equal opportunity employment.