Director, Client Implementations

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the effective onboarding and renewal processes for clients by executing high-quality implementation planning.

• Act as the secondary escalation point for significant internal and external issues and requests.

• Prepare business updates and supporting documents for executive leadership.

• Offer proactive, strategically aligned recommendations for implementation activities.

• Direct implementation planning and execution, ensuring cross-collaboration, compliant pharmacy benefit designs, and client satisfaction.

• Work in conjunction with leadership and both internal and external support teams on strategic and tactical implementation plans.

• Articulate the company's mission, vision, values, and implementation processes to both internal and external stakeholders.

• Recruit, coach, mentor, and train members of the implementation team.

• Formulate strategies to achieve implementation performance guarantees while enhancing client engagement, incentives, outcomes, and utilization.

• Assist with sales efforts, RFIs, RFPs, and finalist meetings.

• Spearhead internal implementation operations initiatives and collaborative projects.

• Serve as a liaison between clients and internal teams to facilitate communication and resolve issues.

• Achieve performance objectives and boost client satisfaction through proactive and strategic decision-making.

⛳️ Requirements

• A Bachelor's degree in business or healthcare administration is required.

• At least 10 years of progressive leadership experience in healthcare and/or PBM implementations, with a focus on building and managing high-performing teams.

• Strong critical thinking skills with the ability to simplify, automate, and modify complex processes.

• Proven experience in managing diverse client portfolios and teams, delivering goals, services, and projects within set timelines, quality standards, and budgets.

• Excellent planning and problem-analysis skills, coupled with a consumer-centric approach.

• Ability to think strategically, execute tactically, and communicate effectively, promptly, and transparently.

• Proven capability to collaborate and positively influence outcomes across all teams and stakeholder levels.

• A growth mindset with the ability to lead change, implement best practices, build team resilience, and adapt to evolving requirements and rapid growth.

• Experience in a client-facing role, addressing complex customer issues, managing escalations, and serving as an escalation point.

• Background in leading remote teams and functioning in a remote environment.

• Willingness and ability to travel 20%-40% of the time.

• An advanced degree and PMP certification are preferred.

🏝️ Benefits

• Competitive salary, along with health, dental, vision, and other benefits.

• Opportunity to contribute to transformative changes in the pharmacy benefits management sector while ensuring high-quality patient outcomes.

• A culture that fosters personal growth and emphasizes teamwork.

• Flexible remote work options.

• Chance to engage in strategic and cross-functional initiatives.