Director, Channel Partnerships – Health Systems

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the expansion efforts within current health system accounts by recognizing and integrating additional departments, service lines, and hospital campuses.

• Develop and implement a cross-selling strategy to introduce OpenLoop’s wellness offerings, which include metabolic health, weight management, sleep solutions, and remote patient monitoring, into existing accounts.

• Maintain targeted expansion lists for each account and execute plans to convert departments, campuses, and product lines.

• Build and manage a Provider Engagement team over time.

• Directly oversee referring provider accounts as well as those managed through the Provider Engagement team.

• Create and sustain standardized monthly reporting and referral packages for health system partners.

• Handle both internal and external reporting for health system partners and key business associates.

• Lead Quarterly Business Reviews and consistent operational check-ins with key partners.

• Identify, prioritize, and resolve customer issues, including complaints from patients and providers.

• Design and implement strategies to drive additional referral growth and account expansion.

• Act as the vital link between hospital stakeholders, internal clinical and technical teams, and executive leadership.

⛳️ Requirements

• Over 15 years of experience in healthcare, healthcare technology, provider partnerships, account management, or similar operational roles.

• Proven experience in growing or expanding existing enterprise or health-system accounts through a successful land-and-expand approach.

• Experience in cross-selling multiple products or services within the same enterprise or health-system account.

• Experience in people management, ideally having developed or scaled a team from individual contributions to a multi-person function.

• Demonstrated ability to manage complex, multi-stakeholder implementations across technical, clinical, and operational teams.

• Established track record of maintaining executive-level relationships, including those with health system leadership, C-suite, or equivalent roles.

• Strong project management competencies with experience in building and scaling operational playbooks.

• Experience in crafting and delivering reporting packages and QBRs for enterprise or health system partners.

• Proficient in working hands-on with analytics and marketing tools such as Metabase, Klaviyo, Canva, Jotform, or similar.

• Excellent written and verbal communication abilities, with experience in creating external-facing materials for provider and executive audiences.

• Capability to handle ambiguity, prioritize competing demands, and operate with a high level of autonomy and ownership.

🏝️ Benefits

• Medical, Dental, and Vision plans.

• Flexible Spending/Health Savings Accounts.

• Flexible PTO.

• 401(k) + Company Match.

• Life Insurance.

• Pet insurance.

• Flat organizational structure.

• Autonomy, Competence, and Belonging-focused work environment.