Director, Business Sector – Workforce Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and sustain long-term, short-term, and intraday demand forecasting models that consider background screening volumes, seasonal hiring patterns, and sales pipelines.

• Collaborate with Finance, Sales, and Data Analytics to align staffing budgets for fulfillment with projections for business growth and peak hiring periods.

• Create frameworks for real-time monitoring of intraday queues, task backlogs, and researcher productivity.

• Work alongside Data Analytics to leverage predictive analytics in identifying processing bottlenecks and suggesting operational solutions.

• Establish, monitor, and report on fulfillment workforce KPIs.

• Supervise the performance of fulfillment partners and manage overall partner strategy.

• Direct the reviews and implementation of the fulfillment training strategy, in partnership with HR and Quality teams.

• Oversee the management, coaching, training, development, hiring, and evaluation of employees in line with organizational objectives.

• Manage operations in accordance with company business goals, gaining a thorough understanding of the business, financials, industry, clients, and strategic direction.

• Effectively and efficiently manage budgets and resources.

• Execute additional duties as required.

⛳️ Requirements

• Proven ability to manage both direct and third-party partners in a virtual environment across multiple locations, both onshore and offshore.

• Preferred experience in leading at the functional level.

• Required experience in utilizing reporting tools and data sets for data analysis and reporting.

• Preferred familiarity with the legal/court system.

• Preferred experience in background screening processes.

• Required proficiency in MS Office (Outlook, Excel, Word) or similar software.

• Preferred familiarity with relevant business management systems such as general ledger, HRIS, CRM, etc.

• Preferred knowledge of Salesforce.

• Required high school diploma or equivalent.

• Preferred bachelor's degree.

• Preferred Salesforce certification.

• If performing work-related driving, a valid driver's license and the ability to maintain a driving record that meets the company's liability insurance standards are required.

• Preferred 5 to 7 years of relevant experience.

• Preferred 5 to 7 years of supervisory experience.

• Ability to work primarily during Eastern Time Zone business hours.

• Capability to lift light objects weighing less than 20 pounds and carry them up to 20 feet.

• Occasional travel by personal vehicle and potential overnight travel may be required.

🏝️ Benefits

• Medical, dental, and vision coverage effective from the first day of employment.

• 401(k) plan with employer matching.

• Paid time off.

• Ten company-paid holidays.

• Employee Assistance Program.

• Wellness Program.

• Paid bereavement leave.

• Pet bereavement leave.

• Pet insurance.

• Volunteer time off.

• Telecommuting stipend.

• Professional development programs.

• Short-term disability coverage.

• Company-paid long-term disability coverage.

• Company-paid life insurance.

• Flexible spending and health savings accounts.

• Employee referral bonus.