Director, Business Operations – Product & Technology

This is a fully remote position, open to applicants in Canada.

📋 Description

• Design and consistently enhance annual and quarterly planning procedures.

• Develop and refine executive operating frameworks, including portfolio assessments, business evaluations, and leadership schedules.

• Discover opportunities to streamline and enhance collaboration among Product, Engineering, and Design teams.

• Convert strategy into investment plans, measurable outcomes, and visibility of the portfolio.

• Create executive dashboards and business insights that link investments to customer value, progress in execution, and overall business performance.

• Collaborate with Finance on financial planning, budgeting, workforce management, and investment transparency.

• Build operating relationships with Finance, GTM, People, Legal, Corporate Communications, and other cross-functional collaborators.

• Establish planning interlocks and feedback mechanisms to enhance alignment, transparency, and execution.

• Communicate the rationale and outcomes of Product & Technology investments.

• Build, mentor, and develop a high-performing Business Operations team.

• Promote continuous improvement, curiosity, and operational excellence.

⛳️ Requirements

• Proven experience in designing or significantly evolving operating models, planning processes, or business operating frameworks.

• Demonstrated experience in guiding organizations through operational transformations.

• Experience in establishing executive operating rhythms that facilitate decision-making.

• Ability to connect strategy, portfolio planning, financial planning, and workforce planning effectively.

• Strong skills in executive communication and business insights.

• Capability to influence senior leaders and foster trusted cross-functional partnerships.

• Proficiency in English as a working language is mandatory.

• Applicants are required to disclose any criminal convictions.

• Criminal record checks will be part of the hiring process.

🏝️ Benefits

• A flexible work environment.

• Flexible paid time off and remote work policies.

• Equity options.

• Contributions to your pension plan.

• Training opportunities.

• Health and wellness credits.

• Time off to volunteer and contribute to your community.

• Interest groups, employee-led networks, social committees, and sponsored sports teams.

• Computer purchase program to acquire your personal Macbook.

• Enhanced parental leave.

• Continuous learning opportunities.

• Global mobility.

• Benefits designed to support employees.