Director, Business and Revenue Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the development and implementation of annual planning activities that align with the President's objectives.

• Develop the annual strategic operations plan, departmental MBOs, business health metrics, and KPIs.

• Act as the operational lead for significant strategic initiatives and projects within Time4Learning and throughout Cambium Learning Group.

• Partner with Finance, Sales, and Customer Success leadership to enhance pipeline forecasting, revenue predictability, and visibility.

• Design and oversee dashboards that monitor essential metrics such as pipeline velocity and win rate.

• Provide reporting and analytical support to customer-facing teams.

• Streamline lead-to-cash processes, which encompass lead and pipeline management, contracting, order processing, and billing.

• Identify operational hindrances and spearhead cross-functional improvement efforts.

• Work alongside department heads to automate tasks and workflows by leveraging AI and other technologies.

• Manage operations, sales, and revenue-supporting tools, including CRM, order management/fulfillment, payment processing, project management systems, and merchant processing.

• Refine the sales funnel and post-sale management processes.

• Ensure operational readiness for new products, partnerships, customer segments, and market expansion initiatives.

• Set up bulk customers on LMS/SIS in collaboration with Product and Engineering.

• Work together on enhancements for account provisioning.

• Handle bulk orders and associated reporting.

• Guarantee data accuracy for accounting, licensing, and customer requirements.

• Assist the President by linking executive strategy with daily operations.

• Empower sales and retention-focused teams to meet revenue targets.

• Report directly to the President and collaborate closely with department heads and leaders within Cambium Learning Group.

⛳️ Requirements

• 7-10 years of experience in business and/or sales operations, PMO, and/or strategic planning, focusing on sales, revenue, and/or customer success.

• A BA/BS degree in business/business administration or a related field is required, along with equivalent experience.

• Certification in Lean Six Sigma, Kaizen, TQM, or BQM is preferred.

• Proven track record of process improvement in a SaaS/software/technology setting.

• A data-driven approach with experience in utilizing metrics and KPIs to enhance operational performance.

• Capability to collaborate with executive leadership and cross-functional teams to convert strategic objectives into operational plans.

• Practical expertise in optimizing lead-to-cash processes, including pipeline management, contracting, order processing, billing, account provisioning, and renewals.

• Established ability to lead cross-functional projects and influence stakeholders across business and technology sectors.

• Strong analytical, project management, and organizational skills, with the capacity to juggle multiple priorities in a dynamic environment.

• Proven ability to recruit, train, and manage a high-performing team.

• Experience in supporting B2B business is required.

• Additional experience in B2B2C or D2C is valued.

• Dependable cable or fiber-optic broadband internet connection with minimum speeds of 10 Mbps download and 5 Mbps upload for remote work.

• Willingness to actively participate in video-based interviews and ongoing virtual meetings with the camera on.

• Must refrain from using note-taking tools, reference materials, or AI-powered tools during interviews or selection processes unless prior written consent is obtained.

🏝️ Benefits

• Remote-first work environment that offers flexibility to balance personal and professional life.

• Reimbursement for home or remote office setup costs.

• Monthly team-building activities.

• Opportunities for cross-functional projects and collaboration.

• Reasonable accommodations for qualified individuals with disabilities.