Director – AR Management Operations

This is a fully remote position, open to applicants in Texas.

📋 Description

• Lead the strategic direction and performance of a business office serving multiple clients and facilities across various states.

• Oversee the implementation of billing, customer service, collections, and reimbursement initiatives.

• Manage and supervise staff, including subordinate leadership and remote employees.

• Ensure exceptional productivity and accuracy are achieved and maintained.

• Prepare and manage relevant budgets while adhering to financial guidelines.

• Supervise centralized billing, collections, and reimbursement processes to ensure standardization, compliance, and adherence to regulations.

• Provide operational leadership to designated sites and business operations.

• Address site-related matters in collaboration with Human Resources and Legal departments.

• Work together on the design, development, monitoring, and establishment of policies and procedures.

• Manage changes in operational processes, metrics, staffing, and employee relations.

• Develop tactical strategies and operational budgets aligned with organizational goals.

• Recruit, train, and mentor Managers, Supervisors, Analysts, and other personnel.

• Collaborate with Human Resources and recruitment to uphold policies and staffing requirements.

• Prepare annual operating and capital budgets, providing reports and justifying any variances.

• Directly supervise Managers, while overseeing Supervisors and AR Staff indirectly.

⛳️ Requirements

• Extensive knowledge of healthcare accounts receivable, collections, insurance, government programs, and appeals, including compliance regulations and guidelines.

• In-depth understanding of healthcare reimbursement methodologies and/or hospital-based revenue cycle operations.

• Familiarity with Health Information Management, Patient Access, Clinical Quality/Case Management, Management Information Systems, Accounting, and Finance.

• Capability to develop and clearly articulate strategic and tactical plans.

• Bachelor's degree in Business Administration, Finance, or Health Administration, or equivalent experience.

• 7–10 years of experience managing a multi-facility healthcare business office or financial services call center.

• CPAM or CFHP certification is preferred.

• MBA is preferred.

• Required to obtain and provide confirmation of necessary vaccinations and screenings, as applicable and permitted by law.

• Must be capable of working while seated, using a computer, and answering the telephone.

🏝️ Benefits

• Annual Incentive Plan bonus ranging from 10%-25% based on role level.

• Sign-on and relocation bonuses may be available for management-level positions.

• Medical, dental, vision, disability, life, and business travel insurance provided.

• Management time off (vacation & sick leave) – a minimum of 12 days per year.

• 401k plan with up to a 6% employer match.

• 10 paid holidays annually.

• Health savings accounts available.

• Flexible spending accounts for healthcare and dependents.

• Employee Assistance program offered.

• Employee discount program available.

• Options for voluntary pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder & childcare, AD&D, and auto & home insurance.

• Paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.