Director, Analytics, Client Success

This is a fully remote position, open to applicants in Colorado, +3 more states.

📋 Description

• Take ownership of the comprehensive success of client relationships on the Azara analytics and insights platform.

• Oversee technical project planning, management, and execution throughout onboarding and delivery phases.

• Collaborate on solution deployment with analysts, implementation specialists, engineers, and testers.

• Identify and report on delivery risks and issues.

• Supervise user acceptance testing and coordinate release plans.

• Facilitate communications with stakeholders, business transition teams, and business and IT management.

• Manage application configuration and support while coordinating with cross-functional teams in a matrix environment.

• Guide and empower clients regarding Azara platform capabilities and evolving business requirements.

• Track platform usage and adoption trends, pinpoint at-risk or under-utilized users, and implement enablement plans.

• Develop and present value realization cases, demonstrate ROI, and explore use-case expansion opportunities.

• Keep abreast of product features and proactively assist clients with new capabilities.

• Maintain positive account and client sentiment throughout the lifecycle of the relationship.

• Support business-as-usual (BAU) processes and identify opportunities for continuous improvement in analytics.

• Gather client feedback and enhancement requests for product and engineering teams.

⛳️ Requirements

• Demonstrated capability to navigate within a large matrix organization.

• Self-driven, capable of prioritizing tasks and working independently.

• Strong customer service orientation.

• Consultative/advisory skill set — adept at translating platform data and capabilities into client value realization.

• Experience in IT project management with a focus on software delivery management.

• Proven expertise in CRE applications.

• Ability to coordinate cross-functional teams effectively.

• Exceptional attention to detail.

• Background in driving product adoption, client enablement, or usage growth within a SaaS/analytics environment.

• Preferred knowledge of the real estate industry.

• Candidates must possess authorization to work in the United States without requiring sponsorship.

• No visa sponsorship will be provided.

🏝️ Benefits

• 401(k) plan with matching contributions from the company.

• Comprehensive medical, dental, and vision care.

• Paid parental leave at 100% salary.

• Paid time off and company holidays.

• Early access to earned wages through Daily Pay.

• Supportive culture and a comprehensive benefits package prioritizing mental, physical, and emotional health.