Director, Accounts Receivable

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Provide strategic oversight to lead, manage, and enhance revenue cycle operations.

• Promote operational excellence and accountability through the analysis of KPIs on a daily, weekly, monthly, quarterly, and annual basis.

• Act as the internal liaison for hospital leadership regarding the revenue cycle.

• Address stakeholder needs and support initiatives related to the revenue cycle.

• Collaborate with hospital leadership to elucidate revenue cycle processes and metrics, and evaluate the facility's financial performance.

• Analyze trends in denials and facility efficiency, providing feedback for operational improvements.

• Supervise several Managers while offering guidance and mentorship.

• Establish policy and process modifications to enhance the revenue cycle.

• Formulate action plans for metrics that fail to meet set goals.

• Organize meetings with regional leaders to discuss financial performance, opportunities, training, and improvement strategies.

• Implement best practices in the revenue cycle and oversee billing, claims, and follow-up processes.

• Foster relationships with Revenue Cycle leaders and ancillary organizations such as coding, IS, and managed care.

• Propel process improvements and standardization throughout the region.

• Identify training needs and coordinate their deployment with the training team.

• Manage activities and responsibilities across various revenue cycle functions.

• Support overarching company goals and continuous improvement in quality, operational cost-effectiveness, customer satisfaction, and resource utilization.

• Maintain proficiency in revenue cycle principles, procedures, contractual compliance, and internal controls.

• Assess the need for partnerships regarding outsourcing, collections, underpayment, vendors, and eligibility.

• Oversee revenue cycle reporting, continuously monitoring and managing processes.

• Collaborate with leadership, finance, and vendors to align revenue cycle efforts with organizational objectives.

• Develop work plans, project objectives, milestones, and client communications.

• Lead project teams, prioritize deliverables, anticipate challenges, and bolster team morale.

• Mentor team members and advocate for their professional growth.

• Manage and cultivate the talent necessary to achieve objectives.

• Develop and implement business initiatives and roadmaps, including practice management system integrations, business office consolidations, and technology rollouts.

• Engage with senior management and various company divisions, units, and clients.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree or equivalent experience.

• At least 5 years of experience in revenue cycle management as a Hospital Business Office Manager or Director.

• Proven experience in developing and leading teams.

• Experience presenting to C-suite and/or Boards.

• Demonstrated analytical and management skills related to Accounts Receivable.

• Proficient in Excel and PowerPoint at an intermediate level.

• Comprehensive understanding of project management principles.

• Strong sense of urgency and drive towards achieving results.

• Ability to manage multiple priorities while navigating dynamics and politics within practices, network support, and corporate teams.

• History of resolving conflicts positively in a complex, matrixed environment.

• Exceptional written and verbal communication skills.

• Familiarity with billing systems, including EPIC, Cerner, and Medhost is preferred.

• Knowledge of Method I and Method II billing requirements.

• Analytical capabilities to identify opportunities for enhancing revenue cycle performance, processes, and workflows.

• Effective oral and written communication skills.

• Capacity to sit for extended periods.

• Ability to lift moderately heavy objects.

• Willingness to travel 10-20% based on client needs.

🏝️ Benefits

• Comprehensive health and wellness benefits, including medical, dental, vision, life insurance, and both short and long-term disability coverage.

• Health Savings Account (HSA) with employer contributions.

• Flexible spending accounts for healthcare and dependent care.

• Wellness platform offering premium incentives.

• Employee assistance support services.

• Additional voluntary supplemental plans, including accident, critical illness, hospital indemnity, and child disability insurance.

• Generous and flexible paid time off policies.

• Company-paid holidays.

• 401(k) plan with discretionary employer matching opportunities.

• Opportunities for professional development.

• Company-issued equipment.