Accounts Receivable Specialist

This is a fully remote position, open to applicants in Illinois, +3 more locations.

📋 Description

• Assess open accounts and prioritize collection activities based on account aging, risk level, and current status

• Conduct outbound collection calls and compose professional collection emails while nurturing client relationships

• Ensure timely collection of customer payments in accordance with agreed payment terms and deadlines

• Investigate and address billing issues, payment delays, disputes, and other delinquency challenges

• Inform management of significant risks, findings, and suggested next steps

• Engage directly with clients to foster strong working relationships and reduce payment turnaround time

• Collaborate with project managers, billing departments, and finance leadership to resolve contract issues, missing documentation, and internal payment obstacles

• Raise concerns regarding significantly overdue, high-risk, or high-balance accounts to management

• Maintain precise records of collection notes, client communications, promised payment dates, dispute statuses, and follow-up actions

• Ensure accuracy in account records, databases, and spreadsheets

• Assist in generating reports on account status, collection activities, aging trends, payment commitments, and collection risks

• Contribute to initiatives aimed at reducing delinquency, enhancing cash flow, and achieving departmental collection objectives

• Collect client-requested backup documentation and supporting information to expedite payment

⛳️ Requirements

• High School diploma is mandatory

• Minimum of 2 years of experience in collections, accounts receivable, or client account management, ideally within professional services or A/E/C

• Proficient in general accounting principles, emphasizing credit and collections practices and procedures

• Outstanding customer service orientation

• Excellent verbal and written communication abilities

• Strong attention to detail with the capability to consistently problem-solve and recommend improvements

• Experience in a professional services setting, preferably in the AEC sector

• Required experience with Deltek Vantagepoint

• Proficient in Microsoft Excel

• Significant background in customer service

• Ability to execute each essential duty and responsibility competently

🏝️ Benefits

• 401(K) plan with company match

• Comprehensive health benefits including medical, dental, and vision

• Wellness program offering rewards for healthy activities

• Pet Insurance

• Opportunities for career progression

• Paid time off and holiday pay

• Paid parental leave

• Flexible working hours and remote work options based on client requirements

• Professional Development opportunities, including discretionary support and reimbursement for registrations, certifications, and memberships in professional organizations

• Additional compensation includes bonuses