Director, Account Management – Corporate

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a team of around 8–10 Account Managers to meet and exceed renewal objectives while identifying growth opportunities.

• Collaborate closely with Account Executives to finalize sales deals.

• Enhance customer outcomes by increasing renewal rates, minimizing churn, and boosting revenue through stronger client relationships and product engagement.

• Manage revenue growth forecasts, talent development, and shape the customer narrative using data insights.

• Provide coaching and mentorship to the team on call techniques, best practices, and accountability measures.

• Offer leadership teams insight into the performance of the group.

• Attract top talent to expand the growing team.

• Work in partnership with Sales to facilitate successful growth results.

⛳️ Requirements

• Over 7 years of experience in sales, account management, or client success, including a minimum of 3 years in a managerial role.

• Proven experience handling seven-figure deals, strategic account management, and renewal negotiations.

• Strong capacity for learning, especially in a technical SaaS environment.

• Experience in operationalizing the customer journey effectively.

• Confident and consultative approach with clients, exhibiting a proactive demeanor.

• Ability to excel in a fast-paced, entrepreneurial setting.

• Excellent relationship-building skills paired with a positive and energetic attitude.

• Outstanding oral, written, and presentation communication skills.

• Proficient time management abilities, even under pressure.

• Willingness to travel as necessary.

• Experience in team management and talent development.

• Skill in establishing efficient, scalable processes.

• Background in cultivating relationships with senior clients and managing escalations.

• Capable of translating complex data into actionable insights.

🏝️ Benefits

• Performance-based bonus.

• Equity opportunities.

• Comprehensive benefits program.

• Reasonable accommodations for qualified employees with protected disabilities, as mandated by applicable laws.