Director, Account Management

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the main liaison for the client's leadership team, ensuring daily requirements are fulfilled while recognizing and executing significant growth opportunities.

• Collaborate with the client's procurement and operations teams to facilitate strategic initiatives through partnerships with suppliers and HSM internal teams.

• Function as the initial escalation point within HSM for supplier-related concerns in the Canadian market.

• Collaborate with client leadership teams to establish long-term strategic goals and propel critical initiatives.

• Work alongside HSM Category Management to pinpoint new opportunities and enhance programs and services.

• Coordinate with the HSM Onboarding team to integrate properties into the HSM program as new customers are onboarded or existing customers expand.

• Foster program engagement through reporting, coaching emails, and business reviews targeting key ownership and management groups.

• Direct strategic business reviews with clients and suppliers.

• Boost program growth and adoption by broadening HSM programs and services in the marketplace.

• Manage a portfolio of accounts, responsible for relationship management, customer success, and year-over-year growth.

• Report directly to the VP of Strategy & Business Operations.

⛳️ Requirements

• A minimum of eight (8) years of professional experience in hospitality and/or procurement/supply chain-related positions.

• Proficiency in analyzing data to inform business decisions.

• Experience in delivering presentations to executive-level stakeholders.

• Willingness to travel approximately 25%-50% of the time.

• Background in Account Management/Customer Success roles is advantageous.

• Experience in leading teams or managing direct reports is beneficial.

🏝️ Benefits

• Enjoy 110 nights of significantly discounted travel, with room rates starting as low as $40 USD/night through the Go Hilton travel program.

• Access free counseling and support via the Employee Assistance Program (EAP) for eligible team members.

• Benefit from generous paid time off (PTO).

• Take advantage of extended health and welfare plans.

• Participate in pension and RRSP plans.

• Receive discounts and perks through Perkopolis on travel, shopping, tickets, and more.

• Support for mental and physical well-being.

• Work in an inclusive and diverse workplace environment.