Director – Absence Consulting

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Lead and nurture a high-performing team consisting of approximately 10 members.

• Establish priorities, manage performance, offer coaching and feedback, and create opportunities for growth and development.

• Assess work distribution, streamline processes, and align responsibilities with the appropriate skill sets.

• Oversee seasoned professionals responsible for service delivery, team outcomes, and operational performance.

• Forge partnerships with clients, brokers, and internal stakeholders to provide effective service solutions and enhance the customer experience.

• Direct the analysis of client requirements, workforce dynamics, industry trends, and product offerings to recommend claims and service models.

• Ensure the team remains knowledgeable about Lincoln’s capabilities while staying abreast of industry trends, market developments, and competitive insights.

• Collaborate with various departments to establish best practices, address complex issues and escalations, and enhance partnership effectiveness.

• Monitor key operational metrics, assist in planning efforts, and guide solutions and initiatives to align with business objectives and needs.

⛳️ Requirements

• Bachelor's degree or equivalent work experience (4 years of experience may substitute for a Bachelor's).

• Over 5 years of experience in claims and/or customer service directly related to the responsibilities of this position.

• More than 3 years of managerial, supervisory, and/or demonstrated leadership experience.

• Exceptional organizational skills with the capability to prioritize tasks and manage multiple responsibilities while maintaining a keen attention to detail.

• Ability to analyze complex information and data trends, resolve intricate or ambiguous issues, exercise sound judgment, and act effectively in situations with limited standardization.

• Stay updated on professional and industry trends.

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

• Responsible use of AI tools in daily tasks, validating AI-generated outputs, and identifying opportunities for enhancing productivity, decision-making, and results.

• Willingness to travel up to 25% of the time.

• Project Management experience is preferred.

• Direct experience in absence management consulting is preferred.

🏝️ Benefits

• Clearly defined career paths and job levels.

• Opportunities for leadership development and virtual training.

• Paid time off and parental leave.

• Competitive 401K plan and employee benefits.

• Complimentary financial counseling, health coaching, and employee assistance programs.

• Tuition assistance program.

• Flexible work arrangements.

• Effective productivity and technology tools along with training.

• Eligibility for the Annual Incentive Program.

• Long-term incentives may be available.

• Sales incentives may be available.

• Lincoln’s standard benefits package.