Direct Loan Processor II

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee the entire lifecycle of consumer loan processing from the initial application to funding.

• Stay informed about consumer lending laws, regulations, internal policies, BSA/AML, OFAC, privacy, and fraud-prevention requirements.

• Handle both inbound and outbound communications related to loans while managing multiple applications simultaneously.

• Independently oversee a dynamic pipeline of around 40–50 applications, with approximately 75% being vehicle-secured.

• Conduct proactive follow-ups, clear conditions, manage documentation, and take full ownership of the process until funding is complete.

• Perform quality control reviews for loan funding and operational audits.

• Ensure compliance with documentation standards, lien perfection requirements, and regulatory and policy guidelines.

• Identify exceptions and implement corrective actions to reduce risk.

• Gather, analyze, and verify proof of income, stipulations, insurance, title, registration, and identity documentation.

• Set expectations for members and provide them with clear updates on their loan status.

• Analyze data, research, gather documentation, and prepare loan documentation.

• Obtain and verify DMV documentation to register the credit union’s lien on collateral.

• Collaborate with colleagues and other departments throughout the loan application process.

• Manage email communications, respond to TEAM chat queries, conduct consumer loan fulfillment audits, address escalated calls, and handle branch emails.

• Identify, investigate, and address potential fraud, suspicious activities, and identity theft issues.

• Utilize critical thinking and continuous improvement strategies to minimize errors and enhance processing efficiency.

• Suggest process improvements and share best practices with the team.

• Participate in video conferences and online meetings.

• Follow up on inquiries and concerns from members using approved communication channels.

• Deliver exceptional customer service to Golden 1 members, dealerships, and external finance companies.

• Perform additional tasks as assigned.

⛳️ Requirements

• High School Diploma or General Education Degree (GED) is required.

• An Associate's degree or some college education is preferred.

• A minimum of 4 years of experience in a high-volume lending or work environment.

• Proven ability to independently manage complex loan files.

• Capability to resolve escalations while consistently meeting quality, compliance, and productivity standards in a fast-paced environment.

• In-depth knowledge of state and federal laws, regulations, and internal policies pertaining to consumer lending and credit union compliance.

• Familiarity with BSA/AML, OFAC, privacy regulations, and fraud/identity theft prevention practices.

• Ability to manage a high-volume pipeline of approximately 40–50 applications.

• Proficient in collecting, analyzing, and validating financial and identity-related documentation.

• Competence in obtaining and verifying DMV documentation and accurately recording liens.

• Strong oral and written communication skills.

• Professional grammar and tone in all approved communication channels.

• Willingness to participate in video conferencing and online meetings in a virtual office setting.

• Exceptional customer service skills for members, dealerships, and external finance companies.

🏝️ Benefits

• Comprehensive compensation package.

• Programs promoting well-being and work-life balance.

• Opportunities for career development and advancement.

• Rewards and recognition initiatives.

• Strong commitment to Diversity, Equity, and Inclusion.