Digital Workplace Administrator

This is a fully remote position, open to applicants in India.

📋 Description

• Serve as the third-line (L3) escalation point for intricate incidents and service challenges related to Microsoft 365 collaboration tools (Teams, Exchange Online, SharePoint Online).

• Deliver advanced administration, configuration, and optimization of the Office 365 environment to guarantee secure, scalable, and high-performing services.

• Lead root cause analysis and problem management, facilitating the resolution of recurring or significant issues while implementing long-term solutions.

• Design and implement collaboration solutions that align with business, security, and compliance requirements.

• Assist with global M&A activities, which include tenant-to-tenant migrations, onboarding of acquired businesses, and standardization of platforms.

• Create and sustain automation and tooling (e.g., PowerShell) to enhance administration and boost operational efficiency.

• Collaborate with business stakeholders to comprehend requirements and deploy effective, user-centric solutions.

• Maintain technical documentation, standards, and operational procedures for both current and future state environments.

• Work closely with other IT teams (Security, Identity, Infrastructure, Service Desk) to ensure comprehensive service alignment and integration.

• Provide guidance and escalation support to team members, contributing to the upskilling and enhancement of overall support capabilities.

• Facilitate user training and adoption support as necessary to maximize the value derived from collaboration tools.

⛳️ Requirements

• A minimum of 3+ years of experience administering Microsoft 365.

• Strong hands-on proficiency in SharePoint, Teams, and Exchange Online; experience with the Power Platform is advantageous but not mandatory.

• Experience functioning at a 2nd / 3rd line support level.

• Strong comprehension of enterprise collaboration and communication technologies.

• Experience with PowerShell or similar scripting languages for automation and platform management.

• Proven ability to translate business needs into technical solutions.

• Solid understanding of Microsoft 365 architecture, governance, and dependencies (identity, licensing, compliance).

• Excellent analytical and problem-solving abilities, with a keen eye for detail and quality.

• Capability to thrive in a fast-paced, global environment, effectively managing multiple priorities.

• Strong communication skills, with the ability to engage both technical and non-technical stakeholders.

• Demonstrated ability to collaborate effectively with globally distributed teams.

• High school diploma required; Bachelor’s degree in a related field is preferred.

🏝️ Benefits

• Health insurance.

• Professional development opportunities.

• Ability to work remotely.