Digital Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the complete customer journey for a designated portfolio of Tier 3 businesses from the initial launch through to post-sales support.

• Drive the success, retention, and renewal of accounts.

• Create and implement success plans that align with the objectives of customers.

• Build and nurture partnerships with instructional and technical leaders within accounts.

• Function as a consultant and coach for district leaders.

• Act as the primary point of contact for customers and collaborate with internal teams.

• Execute implementation project plans utilizing project tracking tools.

• Conduct educational webinars and regular check-in calls with customers.

• Work alongside district and school staff to establish project priorities and readiness for launch.

• Identify risks and obstacles associated with launches and implement effective solutions or workarounds.

• Coordinate Professional Learning plans and engage product specialists as needed.

• Analyze account data and usage patterns to generate actionable insights.

• Provide impact reviews to both customers and internal teams.

• Monitor customer engagement health and implement necessary corrective action plans.

• Identify opportunities for upselling and cross-selling.

• Collaborate with internal teams to address customer issues and enhance lifecycle processes.

• Maintain expertise in Amplify’s Literacy and/or STEM product suite.

• Support regional training initiatives.

⛳️ Requirements

• Bachelor’s degree or equivalent professional experience.

• 0–1 years of experience in Customer Success, Customer Service, or Account Management.

• Proven communication and presentation abilities.

• Excellent organizational and time-management skills.

• Strong passion for customer success and the capability to foster relationships with diverse stakeholders.

• Proficiency in analyzing customer data and metrics.

• A proactive approach to problem-solving.

• A collaborative mindset.

• Familiarity with CRM software such as Salesforce.

• Experience with customer success tools and webinar platforms.

• Willingness to travel to Amplify headquarters in New York for in-person onboarding or as required during employment.

🏝️ Benefits

• Bonus.

• 401(k) plan.

• Competitive health insurance.

• Mental health options.

• Basic life insurance.

• Paid time off.

• Parental leave.

• Access to top-tier development programs.

• Remote work opportunities within the United States.

• In-person onboarding or periodic travel to headquarters in New York as necessary.