Digital Sales Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage with high-value self-service customers through programmatically assigned inbound and outbound leads.

• Identify opportunities for growth by evaluating product usage signals, understanding customer needs, and assessing readiness to scale.

• Assist customers in adopting Twilio Communications, SendGrid, or Segment products to enhance their business outcomes.

• Retain priority accounts by proactively identifying risks, eliminating obstacles, and ensuring continuous product value.

• Work collaboratively with Sales, Solutions Engineering, Marketing, and Product teams to enhance sales strategies and customer engagement initiatives.

⛳️ Requirements

• A minimum of 1 year of sales development or business development experience in a technology company, or 2-3+ years of closing experience in another sector.

• Proficient in qualifying inbound and outbound opportunities, uncovering customer needs, and guiding clients towards suitable solutions.

• Excellent communication skills with the capability to engage both technical and business stakeholders.

• Proficient in utilizing data, product usage signals, and sales strategies to prioritize outreach and identify growth or retention opportunities.

• Ability to manage a high-volume portfolio of accounts, prioritize effectively, and fulfill customer commitments.

• Demonstrated curiosity about cloud communications, customer engagement, email, data, or SaaS products.

• Experience in selling SaaS, cloud communications, email, customer data, or developer-focused products.

• Familiarity with product-led growth, self-service customer motions, or usage-based sales models.

• Capability to analyze customer usage trends and convert insights into relevant sales discussions.

• Experience with Salesforce, Outreach, Gong, or comparable sales engagement and CRM tools.

• A strong interest in assisting customers with the adoption and scaling of solutions across Twilio Communications, SendGrid, or Segment products.

🏝️ Benefits

• Competitive pay

• Generous time off

• Ample parental and wellness leave

• Healthcare insurance

• 401(k) retirement account

• Paid sick time

• Paid personal time off

• Paid parental leave

• Potential eligibility to participate in Twilio’s equity plan

• Eligibility to earn commissions

• Employee support for volunteering and donation efforts