Digital Sales Representative

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee and grow Twilio.org Self-Service and Named Account clientele within nonprofit industries

• Comprehend clients’ business and technical needs and devise solutions utilizing Twilio’s communications API platform

• Manage complete sales cycles and maintain a portfolio of business to secure new revenue, safeguard existing revenue, and promote upsell and cross-sell opportunities

• Implement programmable sales strategies to achieve revenue, gross margin, and gross profit targets

• Collaborate with Sales, Sales Development, Marketing, Product, Engineering, and Support teams regarding renewals and customer needs

• Guide customers on digital communication strategies and assist them in initiating their use of the Twilio platform

• Create and uphold precise sales pipelines and forecasts utilizing Salesforce CRM

• Execute automation strategies to handle high-volume customer service while upholding NPS and minimizing churn

• Propel deals forward, eliminate customer and internal barriers, recommend solutions, and refine processes

• Cultivate expertise in the social impact and nonprofit sectors

• Convey intricate technical and financial information in an easily understandable manner

• Manage competing priorities and juggle multiple projects and deals effectively

⛳️ Requirements

• Minimum of 5+ years of sales, marketing, and/or operations experience in a technical SaaS/CPaaS environment, with a proven record of high performance

• Experience in technical solutions selling, including closing deals

• Proven history of managing business forecasts and financial models

• Proficient in engaging with both business and highly technical leaders, influencing their perspectives and fostering supportive alliances

• Analytical approach to account development strategy leveraging data to identify opportunities and demonstrate value

• Entrepreneurial mindset with a willingness to define processes and develop programs

• Track record of delivering revenue and gross profit outcomes

• Strong personal commitment to the social impact sector and a passion for creating positive change

• Excellent written and verbal communication skills, including the ability to distill complex technical and financial concepts

• High adaptability and comfort with new challenges, fast-paced environments, ambiguity, and change

• Strong process-oriented mindset focused on enhancing systems and processes

• Exceptional organizational, prioritization, and documentation skills

🏝️ Benefits

• Competitive salary

• Generous time-off policy

• Comprehensive parental leave

• Wellness leave

• Healthcare benefits

• Retirement savings plan

• Support for employee volunteer and donation initiatives

• Remote-first work policy

• Occasional in-person team, project, functional off-site, or customer meetings/travel