Digital Production Coordinator

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Assist the Digital Production Team in managing and addressing client tickets and support inquiries.

• Maintain and improve the donation form ecosystem, which includes updating webpages, client interactions, and resolving technical issues.

• Develop, test, and enhance email HTML templates, landing pages, lead generation forms, and surveys.

• Recognize workflow inefficiencies and operational gaps, and create solutions to optimize processes and boost productivity.

• Aid in the adoption of new marketing technologies by offering training and support.

• Enable cross-functional communication by sharing planning information, campaign updates, and performance insights.

• Manage and segment email lists as required, ensuring data accuracy and adherence to industry best practices.

• Design and implement reporting frameworks to monitor, analyze, and report on the effectiveness of email campaigns and digital initiatives.

• Promote an inclusive and supportive workplace culture.

⛳️ Requirements

• Experience in a customer support or success role, particularly within a ticketing system.

• Strong communication skills and professional written correspondence in customer service environments.

• Preferred experience with CRM systems, especially Salesforce, including its integration with marketing automation platforms.

• Familiarity with HTML and CSS, with a desire to further develop these skills.

• Proficient in digital marketing analytics, reporting, and data-driven decision-making.

• Excellent organizational, time-management, and prioritization abilities; capable of managing multiple projects simultaneously in a fast-paced setting.

• Team-oriented individual with high emotional intelligence and the ability to adapt to new situations and evolving technologies.

• Experience working on cross-functional marketing or advertising teams, ideally in digital project management or digital production settings.

• Capacity to build strong relationships with both internal and external stakeholders.

• Experience in non-profit or fundraising environments is an advantage, but not mandatory.

• Bachelor's Degree or equivalent work experience is preferred.

🏝️ Benefits

• Support for professional development.

• Training and assistance for new marketing technologies.

• Equal employment opportunity commitment.

• Reasonable accommodations for applicants with disabilities.