Digital Operations Associate, Care Management

This is a fully remote position, open to applicants in Alabama, +43 more states.

📋 Description

• Assist with the daily operations of Medical Management mail services.

• Process, label, route, and distribute correspondence utilizing Digital Corporate Mailroom, ProFax, and established workflows.

• Ensure accurate and efficient handling of documents.

• Collaborate with internal teams to address mail-related requirements.

• Promote and support quality administration in care coordination.

• Work closely with Care Management for the handling and editing of documentation.

• Perform additional duties as assigned.

⛳️ Requirements

• Minimum of 1 year of experience in a healthcare environment, including managing sensitive documentation.

• At least 1 year of experience with basic medical terminology and concepts relevant to care management.

• Willingness to work Monday through Friday from 8am to 5pm Arizona Time.

• Basic proficiency in computer skills.

• Ability to learn and navigate various systems and digital workflows, including Microsoft Excel and Microsoft Word.

• High school diploma or GED is required.

• Preferred: experience in health plan, administrative roles, document processing, and/or mail operations.

• Preferred: familiarity with electronic document management or digital mail systems.

• Preferred: experience in customer service or interaction with members.

• Preferred: experience using Digital Corporate Mailroom or ProFax.

• Preferred: strong attention to detail with the ability to accurately process, organize, and route documents.

• Preferred: capability to manage multiple priorities and complete time-sensitive tasks in a fast-paced environment.

• Preferred: strong organizational and time management skills.

• Preferred: effective written and verbal communication abilities.

• Preferred: capacity to work independently while collaborating effectively with team members and internal partners.

• Preferred: ability to follow established procedures while recognizing and escalating issues as needed.

• Preferred: commitment to maintaining confidentiality and appropriately managing sensitive member information.

• Preferred: flexibility to support standard Care Management Associate responsibilities based on business needs.

🏝️ Benefits

• CVS Health bonus, commission, or short-term incentive program in addition to the base salary range.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources supporting physical, emotional, and financial well-being, depending on eligibility.