Digital Operations Associate

This is a fully remote position, open to applicants in California, +8 more states.

📋 Description

• Assist in the implementation and management of multi-channel campaigns utilizing email, SMS, and various digital platforms.

• Oversee audience segmentation, campaign workflows, automated journeys, and production scheduling.

• Create and enhance constituent engagement experiences through online donation and advocacy forms.

• Facilitate A/B testing initiatives and provide data-driven insights to enhance campaign performance.

• Collaborate with various teams to develop and implement integrated strategies that align with organizational goals.

• Take ownership of the digital production quality assurance process from the initial build to deployment.

• Verify audience selection, personalization logic, dynamic content, links, rendering, tracking parameters, and campaign settings.

• Maintain quality assurance checklists, production documentation, and standard operating procedures.

• Ensure that campaigns adhere to brand, accessibility, compliance, and deliverability standards.

• Conduct data audits, cleansing, deduplication, merge/purge processes, standardization, and validation.

• Investigate and resolve any data quality issues impacting campaign performance or reporting.

• Monitor subscription statuses, suppression files, contact preferences, and consent management.

• Assist in data governance, documentation, and operational efficiency enhancements.

• Generate campaign reports and performance dashboards.

• Maintain reporting libraries and deliver both recurring and ad hoc data extracts.

• Track metrics related to delivery, engagement, conversion, and audience growth.

• Identify trends and opportunities to enhance operational efficiency and campaign effectiveness.

• Establish data-informed, mission-driven goals and benchmarks.

• Continuously test and refine strategies for improvement.

• Engage in professional development, enhance skills, and share knowledge with team members.

• Stay informed about communications best practices and current movement trends.

⛳️ Requirements

• 2-4 years of experience in digital marketing operations, campaign production, CRM operations, marketing automation, or related domains.

• Proficiency with EveryAction, Mobile Common, or similar technology stacks.

• Basic knowledge of SQL.

• HTML/CSS skills for email production and troubleshooting purposes.

• Familiarity with deliverability monitoring, source code management, UTM tracking, and campaign attribution.

• Experience in documenting operational processes and establishing workflow standards.

• Proven experience in building and launching email campaigns within EveryAction, Salesforce Marketing Cloud, or comparable technologies.

• Strong grasp of audience segmentation, campaign workflows, and marketing operations best practices.

• Experience in quality assurance, data validation, and resolving production-related issues.

• Proficient in Microsoft Excel, including data analysis and manipulation.

• Excellent organizational skills and a keen attention to detail.

• Capability to prioritize, manage multiple deadlines, and respond swiftly to new opportunities and developments.

• Ability to work collaboratively with colleagues to achieve shared cross-team objectives and provide honest, constructive, and respectful feedback.

• Demonstrated commitment to Earthjustice’s values of Justice, Excellence, Inclusion, and Partnership.

• Capacity to sit for extended periods with occasional standing and walking.

• Ability to type, file, and/or operate office equipment.

• Capability to lift and carry materials as needed.

• Ability to read documents, perform computer work, and review documentation.

🏝️ Benefits

• Competitive salary.

• Excellent and comprehensive benefits package.

• Casual and friendly work environment.

• Option for remote work within the United States or from an Earthjustice office.

• Opportunities for professional development.

• A culture that promotes learning and knowledge sharing.