Digital Marketing Customer Success Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Develop robust client relationships, comprehend business goals, and oversee expectations.

• Take ownership of client satisfaction, account health, retention, and proactive communication efforts.

• Recognize potential risks early on and coordinate necessary corrective measures.

• Analyze SEO, GEO, AI search visibility, PPC, website performance, and conversion metrics.

• Connect marketing metrics with qualified leads, acquisition costs, conversions, ROI, and overall business growth.

• Investigate declines in performance, identify underlying causes, and suggest data-driven enhancements.

• Assess digital marketing strategies and pinpoint optimization opportunities.

• Deliver performance reports containing clear insights, actionable recommendations, and proposed next steps.

• Translate complex marketing data into straightforward, business-oriented language.

• Address performance challenges, handle difficult discussions, and establish realistic expectations.

• Collaborate with teams specializing in SEO, GEO, PPC, content, and web development.

• Monitor client commitments, internal tasks, dependencies, and any escalations.

• Identify opportunities for account growth based on client needs and performance metrics.

⛳️ Requirements

• 3–5+ years of experience in digital marketing, customer success, or account management, preferably in a digital marketing agency environment.

• Strong grasp of SEO, GEO (Generative Engine Optimization), AI search visibility, PPC, and digital marketing analytics.

• Awareness of changing search behaviors, AI-generated suggestions, and visibility across Google and AI search platforms.

• Outstanding numerical and analytical abilities, including data interpretation, pattern recognition, discrepancy investigation, and sound recommendation formulation.

• Familiarity with Google Analytics 4, Google Search Console, Google Ads, Looker Studio, and AI visibility tracking tools.

• Capability to differentiate marketing activities and reported conversions from significant business outcomes.

• Excellent English communication, presentation, and client relationship management skills.

• Strong organizational capabilities and experience managing multiple client accounts at once.

• Proactive, accountable, and commercially focused approach to solving problems.

🏝️ Benefits

• Remote work arrangement.

• Full-time employment.