Digital Marketing Customer Success Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Establish robust relationships with clients, comprehend their business goals, and manage expectations effectively.

• Take responsibility for client satisfaction, account health, retention, and maintain proactive communication.

• Detect potential risks early and organize corrective measures.

• Assess SEO, GEO, AI search visibility, PPC, website performance, and conversion metrics.

• Link marketing metrics to qualified leads, acquisition costs, conversions, and return on investment (ROI).

• Examine performance downturns, pinpoint root causes, and suggest data-supported enhancements.

• Review digital marketing strategies and uncover optimization prospects.

• Deliver performance reports that include clear insights, actionable recommendations, and next steps.

• Simplify complex marketing data into straightforward, business-centric language.

• Address performance challenges, manage tough discussions, and establish realistic expectations.

• Collaborate effectively with SEO, GEO, PPC, content, and web development teams.

• Monitor client commitments, internal action items, dependencies, and escalations.

• Recognize opportunities for account growth based on client requirements and performance metrics.

⛳️ Requirements

• 3–5+ years of experience in digital marketing, customer success, or account management, preferably in a digital marketing agency.

• Profound understanding of SEO, GEO (Generative Engine Optimization), AI search visibility, PPC, and digital marketing analytics.

• Awareness of changing search behaviors, AI-generated recommendations, and visibility across Google and AI search platforms.

• Outstanding numerical and analytical capabilities, with the ability to interpret data, identify trends, investigate discrepancies, and provide sound recommendations.

• Familiarity with Google Analytics 4, Google Search Console, Google Ads, Looker Studio, and AI visibility tracking tools.

• Capacity to differentiate marketing activities and reported conversions from significant business outcomes.

• Excellent English communication, presentation, and client relationship management skills.

• Strong organizational abilities and experience in managing multiple client accounts concurrently.

• A proactive, accountable, and commercially minded approach to resolving issues.

🏝️ Benefits

• Opportunity to work in a dynamic and innovative environment.

• Professional growth and development opportunities.

• Competitive salary and performance-based incentives.

• Flexible working arrangements.

• A collaborative team culture focused on success.