Digital Implementation Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee a group of Digital Implementation Specialists tasked with onboarding and transitioning both new and existing clients to the Digital pension platform.

• Spearhead the deployment of digital tools and platforms across pension schemes, ensuring alignment with client specifications and internal guidelines.

• Handle team recruitment, professional development, coaching, and mentoring.

• Engage with clients through virtual and in-person meetings, addressing queries and conducting demonstrations.

• Supervise digital content workflows, which include CMS configuration, template creation, and journey mapping for members and employers.

• Work in collaboration with UX, CX, and technical teams to focus on user-centered design and accessibility.

• Organize sprint planning and delivery with development teams, monitoring progress and resolving any obstacles.

• Own the digital delivery roadmap for designated schemes, ensuring milestones are met and risks are mitigated.

• Assist in digital strategies that incorporate automated communications, digital reporting, and engagement tools.

• Serve as a liaison between operations, technology, and client stakeholders.

• Contribute to service assessments, investment proposals, and digital strategy documentation.

• Offer training, guidance, and support to internal teams regarding digital tools and processes.

⛳️ Requirements

• Prior experience managing digital teams within pensions, financial services, or regulated sectors.

• Familiarity with implementation and/or migration projects for digital platforms or products.

• Strong presentation skills for diverse internal and external stakeholders.

• Exceptional stakeholder management and communication abilities.

• Experience with digital platforms, member portals, and mobile applications.

• Capability to lead cross-functional teams while managing competing priorities.

• Excellent communication and collaboration skills, with the capacity to influence both technical and non-technical teams.

• Knowledge of ADO, Figma, and Miro would be advantageous.

• Understanding of DB pension scheme administration and member lifecycle journeys would be beneficial.

• Exposure to AI-driven product development and automation tools would be a plus.

🏝️ Benefits

• 23 days’ holiday, increasing to 27 days, with the option to purchase additional leave.

• Company-matched pension scheme.

• Life assurance coverage.

• Cycle2work program.

• 15 weeks of fully paid maternity, adoption, and shared parental leave.

• Two weeks' paternity pay.

• Voluntary benefits, including discounts on retail, social activities, health and well-being, travel, and technology.

• Paid day off for volunteering with charity partners or a cause of your choice.

• Access to Employee Network Groups.

• An inclusive, barrier-free recruitment process and working environment.

• Communication and additional support through Access to Work for candidates with physical or mental health conditions or disabilities.