Digital Employee Experience Engineer – DEX

This is a fully remote position, open to applicants in United States.

📋 Description

• Engineer, administer, and enhance the Nexthink Infinity platform, encompassing Collectors, Investigations, Dashboards, Campaigns, Alerts, Remote Actions, and role-based access controls.

• Ensure the platform's stability, scalability, performance, security, and data integrity.

• Oversee platform governance, access controls, compliance requirements, and operational standards.

• Drive platform upgrades, feature adoption, and initiatives for continuous improvement.

• Create and maintain technical documentation, training materials, and operational playbooks.

• Collaborate with cross-functional teams to promote the capabilities of Nexthink.

• Design, develop, test, and maintain Nexthink Remote Actions and automated remediation workflows.

• Construct proactive and reactive automations to address endpoint, application, and user experience issues.

• Develop self-healing features for device health, application performance, configuration drift, compliance gaps, network connectivity, and Microsoft 365 experience issues.

• Create reusable automation frameworks and establish engineering standards.

• Design and execute integrations between Nexthink and enterprise platforms, including ServiceNow, Microsoft Intune/SCCM, Moveworks, Microsoft 365, Splunk, and other endpoint management, monitoring, and ITSM solutions.

• Utilize APIs, web services, and automation platforms to orchestrate workflows and automate data exchange.

• Develop dashboards, investigations, and reporting solutions for device health, application performance, collaboration experience, network quality, and employee sentiment.

• Employ Nexthink Query Language (NQL) and platform analytics to detect trends, root causes, and automation opportunities.

• Provide operational and executive-level reporting that illustrates the effectiveness and business value of the DEX program.

• Transform telemetry and user experience data into actionable insights.

• Design and manage Nexthink Campaigns to collect employee feedback, gauge sentiment, and enhance digital adoption.

• Facilitate organizational change initiatives through focused communications and guided remediation workflows.

• Collaborate with support, engineering, End User Computing, Infrastructure, Security, Service Management, and other teams to enhance digital employee experiences.

• Contribute to the DEX strategy, roadmap, and maturity initiatives.

• Identify recurring issues, high-volume incidents, and experience gaps that are suitable for automation or remediation.

• Stay updated on Nexthink capabilities, automation technologies, and industry best practices.

⛳️ Requirements

• US Citizenship is mandatory.

• A Bachelor's degree in Information Technology, Computer Science, or Engineering, along with 10 or more years of relevant experience; equivalent relevant experience may be accepted in lieu of a degree.

• At least 5 years of hands-on experience in administering, engineering, and supporting the Nexthink Infinity platform.

• Over 10 years of experience in supporting enterprise IT infrastructure, End User Computing (EUC), workplace technology, and/or endpoint engineering environments.

• Proven experience implementing and scaling Nexthink in large enterprise settings with support for over 10,000 endpoints.

• Strong hands-on expertise in Nexthink Remote Actions, Investigations, Dashboards, Campaigns, Alerts, Application Experience and Software Metering, and Nexthink Query Language (NQL).

• Advanced scripting and automation experience using PowerShell (required).

• Proficiency in Bash/Shell scripting (preferred).

• Experience in designing and developing automated remediation and self-healing solutions.

• Experience in building integrations using APIs, web services, and automation platforms.

• Familiarity with integrating Nexthink with ServiceNow, Moveworks, or similar products.

• Strong understanding of endpoint management (Intune, SCCM, Jamf, etc.), Microsoft 365, Active Directory / Entra ID, and endpoint security and compliance practices.

• Excellent analytical, troubleshooting, and root-cause analysis skills.

• Experience in analyzing large datasets and translating insights into actionable improvements.

• Experience working in complex enterprise environments with cross-functional engineering and operations teams.

• Preferred: Nexthink certification(s), Nexthink AI Drive and Adopt, ServiceNow ITSM/ITOM/asset management, Splunk or other observability platforms, DEX frameworks, employee sentiment measurement, and Experience Level Objectives (XLOs).

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with employer matching.

• Generous paid time off and holiday schedule.

• Opportunities for professional development and continuous learning.