Digital Customer Engagement Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Drive customer engagement for SAP Cloud Transformation initiatives

• Act as the main liaison among the customer, SAP, partners, and technical teams

• Facilitate executive meetings, governance sessions, workshops, and steering committees

• Oversee coordination among infrastructure, cloud, SAP Basis, and operations teams

• Handle risks, dependencies, escalations, and create mitigation strategies

• Assist in planning migrations, ensuring cutover readiness, and hypercare activities

• Guarantee alignment between business goals and technical implementation

• Advocate for best practices in SAP Cloud adoption and digital transformation

⛳️ Requirements

• Significant experience with SAP Basis

• Proficient in SAP Landscape Migrations

• Experienced with SAP S/4HANA Transformations

• Familiarity with SAP Operations or SAP Managed Services

• Experience in medium to large-scale enterprise SAP environments

• Understanding of SUM/DMO

• Knowledge of SAP Readiness Check

• Familiarity with SAP Migration Cockpit

• Knowledge of SAP Cloud ALM

• Acquainted with SAP Activate

• Understanding of STMS (Transport Management System)

• Knowledge of Greenfield, Brownfield, and Bluefield strategies

• Familiarity with RISE with SAP

• Experience with at least one cloud platform: AWS, Microsoft Azure, Google Cloud Platform (GCP), or Alibaba Cloud

• Strong background in Customer Engagement

• Proven experience in Executive Stakeholder Management

• Expertise in Governance and Escalation Management

• Proficient in Risk Management

• Solid experience in Customer-Facing Roles

• Advanced or fluent English language skills

• Intermediate or advanced Spanish is advantageous

• SAP certifications are beneficial

• Cloud certifications (AWS, Azure, GCP) are advantageous

• Experience with global programs is a plus

• Experience with multinational enterprise clients is a plus

• ITIL Foundation certification or higher is a plus

🏝️ Benefits

• Competitive salary package

• Opportunities for professional development and growth

• Flexible work arrangements

• Access to cutting-edge technology and tools

• Collaborative and inclusive work environment