Digital CRM Architect – BA

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Facilitate discovery sessions and workshops with stakeholders to gain insight into business goals and operational hurdles.

• Conduct fit-gap assessments to evaluate alignment between business needs and the capabilities of Dynamics 365 / Power Platform.

• Document existing and future business processes.

• Convert business requirements into functional design and configuration documentation.

• Suggest standard platform functionalities prior to implementing custom solutions.

• Configure and oversee Dynamics 365 Sales and Dynamics 365 Customer Service solutions, including tables and entities.

• Design user experiences that enhance business processes and improve operational efficiency.

• Develop and manage user stories within Azure DevOps or comparable platforms.

• Assist in managing the backlog and planning sprint activities.

• Lead workshops and sessions to gather business requirements.

• Transform business needs into scalable solutions using Dynamics 365 and Power Platform.

⛳️ Requirements

• A bachelor's degree in Business, Information Systems, Technology, or a related discipline.

• Over 10 years of experience in Business Analysis and Functional Consulting.

• More than 6 years of practical experience with Dynamics 365 Sales and Power Automate.

• In-depth knowledge of CRM processes, including Lead Management, Opportunity Management, Business Requirements, and User Stories.

• Microsoft Certified: Power Platform Functional Consultant Associate (PL-200) is mandatory.

• Microsoft Certified: Power Platform App Maker Associate (PL-100) is preferred.

• Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate is also preferred.

• Proficiency in English at an advanced level.

• Experience in Fit-Gap Analysis, Requirements Elicitation, and Business Process Reengineering.

• Technical expertise in Dynamics 365 Sales, Dynamics 365 Customer Service, and Microsoft Dataverse.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and continuous learning.

• Flexible work arrangements and a supportive work environment.