Digital Client Success Manager

This is a fully remote position, open to applicants in Arizona, +26 more locations.

📋 Description

• Build strong, trust-based relationships with a substantial number of clients.

• Conduct scheduled Zoom meetings and phone calls to gain insights into client needs and challenges.

• Proactively arrange meetings and outreach to suggest growth strategies.

• Keep informed about account objectives, technology stacks, ongoing initiatives, and performance metrics.

• Identify and implement data-driven growth opportunities, including e-commerce best practices, cross-selling, new store openings, competitive analysis, and attracting new users.

• Provide training for new and existing Sales Representatives on product features, best practices, and online store operations.

• Lead product- and use-case-specific training sessions.

• Monitor accounts for potential health risks and implement risk management strategies.

• Regularly update and maintain account information in Salesforce.

• Collaborate with Sales, Support, and Product teams on client requests and initiatives.

• Manage growth, retention, and the complete client lifecycle for the tech-touch client segment.

⛳️ Requirements

• Bachelor's degree or equivalent work experience in a client-facing capacity.

• Over 1 year of experience in Client Success, Account Management, or Sales.

• Experience in a SaaS environment is preferred.

• Proven skills in time management and multitasking to handle various tasks and clients simultaneously.

• Strong organizational abilities and meticulous attention to detail.

• Demonstrated capability to communicate, present, and influence key stakeholders at all levels.

• Team-oriented individual who is receptive to coaching, takes initiative, and possesses a curious mindset.

• Comfortable working in a dynamic and evolving environment.

• Up to 15% travel may be required.

• U.S. Citizenship or Permanent Resident status is mandatory.

• Visa sponsorship is not available.

• Familiarity with Zendesk, Zoom, and Google Suite products is an advantage.

• Must be physically located and legally authorized to work in AZ, AR, CA, CO, CT, FL, GA, IL, IN, KS, ME, MI, MN, MO, MT, NV, NH, NC, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, or WI.

🏝️ Benefits

• Competitive benefits package.

• Unlimited Paid Time Off (PTO).

• Remote work options available for U.S.-based candidates.

• 401(k) plan with employer matching.

• Paid parental leave.

• Catered lunches available for those in the Dallas, TX area.

• Casual office environment for local employees in Dallas, TX.

• Fully stocked kitchen for those based in Dallas, TX.