Digital Client Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main strategic and operational contact for designated digital marketing clients.

• Oversee the entire lifecycle of digital marketing campaigns, which includes onboarding, strategic planning, coordination, launch readiness, optimization, reporting, and ongoing performance management.

• Direct the daily management of a portfolio of digital marketing clients and their campaigns.

• Facilitate campaign execution across Creative, Data Operations, Tracking & Attribution, Digital Operations, and Enrollment Marketing teams.

• Handle campaign timelines, deliverables, approvals, and operational workflows.

• Track campaign pacing, performance, and KPIs; identify optimization opportunities related to targeting, creative, budget allocation, audience strategy, and conversion performance.

• Analyze reporting data and platform insights to formulate recommendations and communicate performance to clients and stakeholders.

• Lead client meetings, performance reviews, onboarding discussions, and strategic planning conversations.

• Resolve issues related to campaigns, tracking, reporting, and operations.

• Support client retention, renewals, campaign expansion, and additional digital marketing strategies.

• Collaborate across functions to enhance workflows, operational efficiency, communication processes, and service delivery standards.

• Keep abreast of digital marketing trends, platform capabilities, attribution methodologies, audience strategies, and industry best practices.

⛳️ Requirements

• A minimum of 5 years of experience in digital marketing, campaign management, client success, account management, or strategic marketing roles.

• Strong knowledge of digital marketing solutions, including search, social, video, retargeting, connected TV, mobile/geo-fencing, audience targeting, and attribution strategies.

• Practical experience with major advertising platforms such as Google, Yahoo, Meta, Snapchat, TikTok, LinkedIn, and programmatic advertising platforms.

• Proficient in using Google Analytics, Google Tag Manager, Domo, and campaign reporting platforms.

• A strong consultative mindset with outstanding presentation, communication, and relationship-building skills.

• Capability to clarify technical and performance concepts clearly across various levels of client expertise.

• Exceptional organizational, strategic thinking, problem-solving, and operational management skills.

• Ability to manage numerous priorities simultaneously in a fast-paced and changing environment.

• Experience working with higher education institutions or within higher education environments is preferred.

• Must complete and pass a CLEAR™ identity verification as part of the pre-employment screening process.

• Must be eligible to work in the U.S.

🏝️ Benefits

• Health insurance

• Retirement contributions

• Paid time off

• Comprehensive benefits package

• Programs that support employee well-being

• Potential eligibility for variable compensation in addition to base salary