Digital Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a portfolio of mid-tier clients through the processes of onboarding, executing campaigns, optimizing results, and managing renewals.

• Act as the main point of contact for the accounts you manage.

• Facilitate client check-ins, provide project updates, and engage in performance discussions.

• Track account health, pacing, and emerging performance trends.

• Produce reports and performance summaries along with actionable recommendations.

• Handle renewals, identify opportunities for expansion, and assist in proposal development and pricing discussions.

• Keep accurate revenue forecasts updated.

• Organize campaign tasks, timelines, deliverables, assets, requirements, and creative contributions.

• Aid in the implementation of campaigns, onboarding processes, mid-flight adjustments, optimizations, and renewals.

• Manage updates to targeting, creative swaps, and modifications to landing pages.

• Collaborate with sales, creative, content, and paid media teams.

• Perform quality assurance on creative assets, ad copy, URLs, tracking tags, and platform configurations.

• Keep campaign data, client requests, timelines, and milestones organized in internal systems.

⛳️ Requirements

• 2–4 years of experience in account management, digital marketing, project management, or client services.

• Experience in an agency or digital services setting is preferred.

• Strong knowledge of essential digital marketing channels, including paid search, paid social, display, content, and creative workflows.

• Capacity to manage multiple projects while ensuring accuracy and organization.

• Excellent communication skills for both client interactions and internal coordination.

• Strong time management, prioritization, and task management abilities.

• Proactive attitude with effective problem-solving and critical thinking skills.

• Ability to interpret basic campaign performance metrics and effectively communicate insights.

• Proficient in using CRM tools and project management systems.

• Bachelor’s degree in Marketing, Business, Communications, or a related field, or equivalent experience.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) retirement plan.

• Paid time off.

• Paid holidays.

• Life and disability insurance.

• Flexible work schedules.

• Generous Paid Time Off.

• 13 Paid Company holiday observances.

• Remote work opportunities.

• Casual dress work environment.

• Physical fitness reimbursement.

• Discounts on various events, travel, and dining.

• Additional compensation may include bonuses and equity.