Diagnostics Technical Specialist

This is a fully remote position, open to applicants in Puerto Rico.

📋 Description

• Provide support and validation for product installation after the sale.

• Conduct training sessions on applications and operations to enhance adoption and minimize time-to-value.

• Oversee customer onboarding processes for point-of-care diagnostics, Zoetis DX/Virtual Lab, and reference lab solutions.

• Assist in structured onboarding experiences, which may include a 100-day follow-up period where applicable.

• Recognize, document, and resolve workflow challenges.

• Create and implement workflow enhancements to improve customer experience and optimize utilization rates.

• Address onsite technical support inquiries and manage escalations for intricate system issues.

• Utilize territory and time-management tools such as FASTDx to maximize account coverage.

• Promote the use of consumables and diagnostic services through consultative training and value-driven recommendations.

• Generate and direct qualified leads for point-of-care analyzers and reference lab prospects.

• Customize messaging to align with customer needs and business goals.

• Collaborate with field partners to enhance customer retention, support corporate initiatives, and engage in quarterly projects.

• Partner with the Area Business Manager and Diagnostic Solutions Consultant to deliver exceptional customer service.

• Identify and communicate opportunities for additional analyzers and new customer prospects.

⛳️ Requirements

• Proficiency in basic computer applications, including Microsoft Office, Excel, and Adobe.

• Basic understanding of animal diseases is preferred.

• Familiarity with diagnostic products, instrumentation, and clinical workflows.

• Possess an analytical mindset and exhibit strong critical thinking abilities.

• Willingness to travel up to 90% of the work week within the designated territory.

• Strong knowledge of the Puerto Rico animal health market.

• Regular travel to various locations within Puerto Rico; out-of-state travel may be required for initial training and sales/training meetings.

• Standard working hours are Monday through Friday.

• Capability to safely lift and move up to 60 lbs.

• Bilingual in English and Spanish.

• Quick learning ability and proactive adoption of new practices.

• Expertise in veterinary terminology and sciences.

• Strong presentation skills with the ability to transport, set up, and demonstrate equipment.

• Effective organizational, prioritization, and time management skills.

• Capacity to multitask and work autonomously.

• An Associate’s degree is required; a Bachelor’s degree is preferred, or equivalent experience.

• A degree from a Veterinary Technology Program is preferred.

• Credentialed Veterinary Technician status is preferred.

• A minimum of one year of experience in a clinical environment is required.

• A valid driver’s license, a clean driving record, and auto insurance are necessary.

• Authorization to work in the US for Zoetis is required.

🏝️ Benefits

• Full-time regular employment.

• Commitment to equal opportunity employment.

• Reasonable accommodations available for individuals with disabilities.