Diagnostic Technical Specialist

This is a fully remote position, open to applicants in New Jersey, +1 more state.

📋 Description

• Deliver onsite assistance to veterinary clinics, laboratory research facilities, and veterinary educational institutions.

• Aid in the implementation, training, operation, application support, and troubleshooting for veterinary diagnostics products.

• Enhance diagnostic workflows and boost the usage of diagnostic products.

• Cultivate relationships with designated clinics to enhance product utilization, adoption, and implementation timelines.

• Identify, assess, track, and analyze clinic challenges.

• Facilitate, develop, design, and execute clinic workflow processes.

• Address onsite technical support inquiries by troubleshooting and resolving complex system issues.

• Provide both formal and informal product guidance, instruction, and training.

• Conduct post-sale product installation and validation, along with applications and operational training.

• Complete daily activity logs and detailed reports of customer visits.

• Collaborate with the Area Business Manager and Diagnostic Solutions Consultant to enhance customer service.

• Recognize and communicate opportunities for additional analyzers and referrals from current clients.

⛳️ Requirements

• Minimum of one year of experience in a clinical environment.

• Proficient in basic computer skills, including Microsoft Office, Excel, and Adobe.

• Understanding of diagnostic products, instrumentation, and clinical processes.

• Analytical mindset with proven critical thinking abilities.

• Availability and willingness to travel up to 75% of the workweek.

• Flexibility to accommodate customer visit requests.

• Typically works standard business hours, Monday through Friday.

• An Associate's degree is required, while a Bachelor's degree is preferred or equivalent experience is accepted.

• Capability to safely lift and move 60 lbs.

• Proficiency in veterinary terminology and science.

• Competent in delivering presentations.

• Ability to transport, set up, and demonstrate equipment efficiently and effectively.

• Proven organizational, prioritization, and time management skills.

• Strong multitasking abilities and capability to work independently.

• Valid driver's license, clean driving record, and auto insurance.

🏝️ Benefits

• Short-term incentive compensation.

• Healthcare and insurance benefits starting on the first day of employment.

• 401K plan with matching contributions and profit-sharing from Zoetis.

• Four weeks of vacation.