Diagnostic Technical Specialist

This is a fully remote position, open to applicants in New Jersey, +1 more state.

📋 Description

• Provide on-site support to veterinary clinics, laboratory research, and veterinary academic environments.

• Assist with the implementation, training, operation, applications, and troubleshooting of veterinary diagnostic products.

• Enhance the utilization of diagnostic products, boost adoption rates, and reduce implementation time.

• Identify, quantify, qualify, track, and assess pain points within clinics.

• Facilitate, develop, design, and execute clinic workflow processes.

• Offer on-site technical support, troubleshooting, and resolution of intricate system issues.

• Deliver both formal and informal product guidance, instructional sessions, and training presentations.

• Complete post-sale product installations and validations, along with applications and operational training.

• Document daily activities and prepare comprehensive customer visit reports, including satisfaction metrics.

• Collaborate with the Area Business Manager and Diagnostic Solutions Consultant to ensure excellent customer service.

• Identify and report potential opportunities for additional analyzers and new customer leads through referrals.

⛳️ Requirements

• Minimum of one year of experience in a clinical environment.

• Basic computer proficiency, including Microsoft Office, Excel, and Adobe.

• Familiarity with diagnostic products, instrumentation, and clinic operations.

• Analytical mindset with proven critical thinking abilities.

• Willingness to travel up to 75% of the work week.

• Flexibility to meet customer visit requests.

• Associate's degree required; Bachelor's degree preferred or equivalent experience.

• Degree from a Veterinary Technology Program is preferred.

• Credentialed Veterinary Technician status is preferred.

• Proficiency in veterinary terminology and science.

• Strong presentation skills.

• Ability to transport, set up, and demonstrate equipment efficiently and effectively.

• Excellent organizational, prioritization, and time management skills.

• Capability to multitask and work autonomously.

• Ability to safely lift and move up to 60 lbs.

• Valid driver's license, clean driving history, and auto insurance required.

• Must adhere to standard business hours from Monday to Friday.

• All applicants must have or be able to obtain authorization to work in the US for Zoetis; sponsorship is discretionary and must be disclosed if needed.

🏝️ Benefits

• Healthcare and insurance benefits starting from day one.

• 401K plan with a matching contribution.

• Profit-sharing contribution from Zoetis.

• Four weeks of vacation.

• Eligibility for short-term incentive compensation.